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238 posts

Master Geek
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Topic # 29485 8-Jan-2009 21:47
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Does anyone else have unbilled data on their December account? For the period from 16/11 to 30/11?

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48 posts

Geek
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  Reply # 188299 8-Jan-2009 22:07
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I have too.

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Uber Geek
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  Reply # 189067 12-Jan-2009 19:24
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Yeah, I have that too..
What the hell?!?
What happened there?

 
 
 
 


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  Reply # 189073 12-Jan-2009 20:21
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Me too, but it looks correct as my November data usage bill was definitely too light.




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Ultimate Geek


  Reply # 189075 12-Jan-2009 20:43
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Xnets accounts department seem to be a bit hit and miss sometimes. 

We got our final bill last month (we changed to Telecom) and it had on it 2x unbilled national calls dating back from early August.  The tolls amounted to $1.30.  Dont know why they bothered.




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  Reply # 189606 14-Jan-2009 18:48
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Yep also got some unbilled traffic on the latest bill.
Taking the piss a bit to just tack it on without any sort of explanation. If they stuffup they should either explain, or better yet have just written it off as an christmas present to their customers.

Maverick or one of the other WxC staffers could perhaps chime in about now with an explanation?






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Master Geek


  Reply # 189862 15-Jan-2009 21:08
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I just got a bill, after my final bill, for phone calls and usage after my account was cancelled. I left xnet on November 2nd, and I have an apparent 50gb of usage between the 16th and the 30th of November, as well as 3gb of usage for 1st to the 31st of December... weird

xpd

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  Reply # 189961 16-Jan-2009 11:17
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Mines all stuffed up too after I left them....   theyre asking for approx $90 - Im happy to pay the base rate (as per their T and C) plus a little extra to cover on day data but anymore, no. Also the November DD didnt go out for some reason which didnt help matters....




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  Reply # 189965 16-Jan-2009 11:31
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Got hold of a nice lady who looked into it for me - apaprently there was a glitch for Torrent users and the system billed data as on peak or something..... she has reworked the invoice to sort it out.

So give them a call if youre a torrent user and they should sort it out.





XPD / @DemiseNZ / Gavin
 
Corsair Carbide SPEC-02 / Corsair VS550 / G.SKILL Ripjaws X 8GB / Zotac 760GTX AMP! / ASUS H81M-E / Intel Pentium K Anniversay G3258 @3.9Ghz

 

Logitech G400S Mouse / SteelSeries Apex Raw Keyboard / Logitech G933 Headphones / Samsung S23C300L Monitor / Zalman Z-Machine Mouse Mat

 

Internet provided by : Voyager - VDSL 65/28  -  Musical Support by : Like A Storm - Visual Entertainment by : Plex and Steam and Overwatch


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