I bought a Netgear WNDR3800 router as wanted something better than the Technicolour TG587v3 that I got as part of the Telecom fibre trial. However I can't get it to connect to the Internet. I am using firstname.lastname@example.org with a non blank password over PPOE. Reset it and the ONT but still no joy. Plugging back in the Technicolour is fine and internet is immediate available. The Netgear connects fine to the local network and it tells me the internet isn't connected.
Any thoughts, suggestions before I contact Netgear??