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Jase2985
9964 posts

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  #1289036 22-Apr-2015 10:50
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god bless ISP's making custom firmware that doesnt display the stats needed for ISP's to diagnose faults

johnr
19282 posts

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  #1289049 22-Apr-2015 10:59
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Jase2985: god bless ISP's making custom firmware that doesnt display the stats needed for ISP's to diagnose faults


We can this the line stats on this side

 
 
 
 


Jase2985
9964 posts

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  #1289089 22-Apr-2015 11:26
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doesnt help when the first thing people ask for are line stats, that you have to go away, wait 90 mins on the phone, talk to someone that might not even know what you are talking about.

Gemini

372 posts

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  #1289302 22-Apr-2015 13:41
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johnr:
Jase2985: god bless ISP's making custom firmware that doesnt display the stats needed for ISP's to diagnose faults


We can this the line stats on this side


Hi, thanks for your help

 

What should I say to Vodafone help to enable them to understand the issue?

johnr
19282 posts

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  #1289362 22-Apr-2015 14:17
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Gemini:
johnr:
Jase2985: god bless ISP's making custom firmware that doesnt display the stats needed for ISP's to diagnose faults


We can this the line stats on this side


Hi, thanks for your help
What should I say to Vodafone help to enable them to understand the issue?


If speed is fine over Ethernet and what you expect and the speed issue is only over WiFi then really it comes back to fault checking on your side not the Vodafone side,

John

Demeter
709 posts

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Vodafone NZ

  #1289365 22-Apr-2015 14:20
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@Gemini, before you ring up to log a fault, please private message me your account number so I can check your line for you. Maybe we can figure it out without you having to call.




Gemini

372 posts

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  #1289382 22-Apr-2015 14:32
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johnr:
Gemini:
johnr:
Jase2985: god bless ISP's making custom firmware that doesnt display the stats needed for ISP's to diagnose faults


We can this the line stats on this side


Hi, thanks for your help
What should I say to Vodafone help to enable them to understand the issue?


If speed is fine over Ethernet and what you expect and the speed issue is only over WiFi then really it comes back to fault checking on your side not the Vodafone side,

John


Speed is poor through vodafone station regardless if ethernet or wifi

 
 
 
 


Gemini

372 posts

Ultimate Geek


  #1289645 22-Apr-2015 18:18
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Thanks to Vodafone tech support Vodafone Home station now working
Modem getting
Down 7.58 Up 1.08
Ethernet connected PC getting
Down 6.47 Up 0.92 Ping 42ms 

Compares to old Netgear modem
Down  7.115 Up 0.938
Ethernet connected PC getting
Down 6.13 Up 0.81 Ping 29ms

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