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1872 posts

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# 189558 4-Jan-2016 14:19
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So I have been in contact with a very helpful (so far) netgear service department.
They have agreed the unit a ReadyNAS NV+ v2 is faulty and instigated a RMA protocol.
At the moment there seems to be some confusion as to what unit it will be replaced with.
This has bearing on whether I will be able to save the 8tb of data I have and back it up to the new system I believe?.

I was impressed that I have been receiving replies through the holiday period.

At present I am waiting to hear where to send the unit to as apparently I am suppose to bear this cost.
If the unit was sold in New Zealand I should imagine that our Draconian Consumer laws would only require return to the place of purchase in New Zealand, wouldn't you agree?

I will be impressed if this all happens as I only have less than 1 month in the 3 year warranty.
I will post progress here





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

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2044 posts

Uber Geek

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  # 1461176 4-Jan-2016 20:58
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Just returned my MyBookLive to Noel Leeming as it had developed bad blocks. 3 year warranty expires next April. I will be without a replacement for several weeks, though.

Good luck with yours. Glad I don't have 8TB of data to copy!!

79 posts

Master Geek


  # 1461236 4-Jan-2016 22:51
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For all the ReadyNAS RMA's I have done they have always gone to Fixtronics on the North Shore in Auckland at my cost.
They also seem to always stuff up sending the new replacement through customs...

They have stopped supplying me with NAS's running the old OS4 for replacements, I have only got OS6 devices for the last couple of RMA's.
If this is the case you will have to wipe the disks (there is a SLIM chance you might be able to boot the new device with OS4 and recover data, I have done this once).

 
 
 
 




1872 posts

Uber Geek


  # 1461303 5-Jan-2016 09:13
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AHitman: For all the ReadyNAS RMA's I have done they have always gone to Fixtronics on the North Shore in Auckland at my cost.
They also seem to always stuff up sending the new replacement through customs...

They have stopped supplying me with NAS's running the old OS4 for replacements, I have only got OS6 devices for the last couple of RMA's.
If this is the case you will have to wipe the disks (there is a SLIM chance you might be able to boot the new device with OS4 and recover data, I have done this once).


So sort of good news bad news LOL
Thanks
They have sent me details of a process I can take part in to recover data involving then logging in to my system for two days??
thanks for the info




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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1872 posts

Uber Geek


  # 1462097 6-Jan-2016 08:01
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The netgear agent I am conversing with on the support desk system states that the address for returns is Australia

That cant be right ? seeing as how item was purchased here?





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


79 posts

Master Geek


  # 1462101 6-Jan-2016 08:16
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gnfb: The netgear agent I am conversing with on the support desk system states that the address for returns is Australia

That cant be right ? seeing as how item was purchased here?


No it's probably not right, I would say their useless support team is confused again.




1872 posts

Uber Geek


  # 1468915 13-Jan-2016 09:13
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So I am now in possession of a brand new Ready Nas unit

I am waiting on an answer to my question I have sent them

As the unit is exactly the same model as before

Do i just install my 4 cadiies and boot up?

I was wondering if the new unit had a different or more uptodate OS on it and would that screw up my 8TB of data?




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


79 posts

Master Geek


  # 1468917 13-Jan-2016 09:15
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gnfb: So I am now in possession of a brand new Ready Nas unit

I am waiting on an answer to my question I have sent them

As the unit is exactly the same model as before

Do i just install my 4 cadiies and boot up?

I was wondering if the new unit had a different or more uptodate OS on it and would that screw up my 8TB of data?


If it is the same model you can just put the old drive caddies in and start it up, everything should be the same (sometimes network settings change for some reason).
The OS is stored on the HDD's themselves.

 
 
 
 




1872 posts

Uber Geek


  # 1469076 13-Jan-2016 13:31
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AHitman:
gnfb: So I am now in possession of a brand new Ready Nas unit

I am waiting on an answer to my question I have sent them

As the unit is exactly the same model as before

Do i just install my 4 cadiies and boot up?

I was wondering if the new unit had a different or more uptodate OS on it and would that screw up my 8TB of data?


If it is the same model you can just put the old drive caddies in and start it up, everything should be the same (sometimes network settings change for some reason).
The OS is stored on the HDD's themselves.


Thank You Sir
I should point out that I asked the same question on the Netgear service helpline and on Computerlounges my account section

You replied within the hour I think

I am still waiting to hear form the others


Got to love geekzone!




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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