She gave me a Western Digital 500gb, that a technician had removed, and said it had important files, and she'd like me to try to recover it, the HDD failed, (It's in it's warranty period too), and instead of the guy who replaced it, repair/replace the HDD, under the Western Digital warranty, he went and he sold her a whole brand new HDD, and told her something along the lines of "Look, we can't recover the data, but here, take your old HDD back, and we'll charge the full price for a new HDD, and the data is unrecoverable"
I'm considering sending the faulty drive into WD, to get replaced, but what is Western Digital's policy of the warranty peroid. I don't really care about getting the drive replaced, (Something I know the warranty definitively covers), but I want to know does Western Digital, cover the process of professional data recovery in the warranty too?
For those wondering what the issue is, the HDD is still detected at bootup, but it comes up with smart failure, and it slows the computer down to a crawl, and when Windows does eventually boot, the drive doesn't show up in my computer, and I haven't tested anything much further.
Can someone help?