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251 posts

Ultimate Geek


# 131039 6-Oct-2013 20:16
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My iPhone 5 will randomly shutdown, usually when the battery gets to 20-40%. It's still less than 12 months old, can it be fixed under warranty?

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5525 posts

Uber Geek


  # 908909 6-Oct-2013 20:32
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Have you tried asking Apple?

00800 7666 7666

385 posts

Ultimate Geek


  # 909073 7-Oct-2013 09:33
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or online support
https://getsupport.apple.com/Issues.action

 
 
 
 


4 posts

Wannabe Geek


  # 915827 16-Oct-2013 00:40
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Probably best to consult the almighty Apple! I've seen this a fair bit though, let it do a full battery discharge, charge and then try a reset. Also try checking your usage meter to make sure it's not just the % indicator out of whack!

2958 posts

Uber Geek


  # 915832 16-Oct-2013 01:11
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Mine did this a few months ago. It would usually get to around 16%, no matter what I was doing, and would shut down and behave like battery was drained. Wouldnt turn on until it was plugged in. Restored and everything, did nothing.

Called apple, gave my credit card details to them, they put a hold on it for 1K (new iphone), sent me a replacement the same day, had it the next day I believe.
Then I tried the new phone, worked fine. Packed old iphone up, called TNT courier, they come pick it up, 3 days later, hold on card is released and I had a replacement phone. Couldn't be easier.

Give them a call, they usually come to the table for things like this.




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 




251 posts

Ultimate Geek


  # 915996 16-Oct-2013 13:10
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Rang Apple as suggested, forward replacement on its way.



251 posts

Ultimate Geek


  # 919407 21-Oct-2013 21:09
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Colour me impressed, I rang the support number above on my lunch break around 1pm, my forward replacement phone arrived at work 9am the following morning from Aussie.

Now I have a new problem... new thread.

2958 posts

Uber Geek


  # 919409 21-Oct-2013 21:12
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Shipped Via TNT? They've always impressed me, I've never had an apple shipment not arrive the next business day. Glad it all worked out though.




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


 
 
 
 




251 posts

Ultimate Geek


  # 919416 21-Oct-2013 21:18
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yup, TNT. Also included TNT bag to send the faulty one back in.

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