Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




261 posts

Ultimate Geek


# 133418 21-Oct-2013 21:17
Send private message

Apple have sent me a replacement iPhone 5, now I need to copy all data on the new one and send the old one back. I plugged my old one into my laptop, iTunes is already set to sync everything, did full sync, and then a backup. All good so far but when I plug the new one in, ask it to restore from backup I get an error saying that it can't find 38 apps, saying that they couldn't be found. I know that *some* of these apps no longer exist but doesn't the backup from my old phone include the *.ipa files of ALL my apps?

Bit confused, maybe I've missed a step somewhere... failing that is there some 3rd party software that can just make a ghost image of my iphone so I can restore from that?

Create new topic
402 posts

Ultimate Geek

Trusted

  # 919448 21-Oct-2013 21:44
Send private message

Hi - AFAIK the backup does not include the apps themselves - it just remembers what you had on your old phone. It could be that the missing apps have not updated to be compatible (with iOS 7 I presume you're now running).
The apps are tied to the iTunes account that they were purchased under, so if you happen to have ended up with some apps that were downloaded on someone elses a/c then you'd need to be able to log in with those a/c details to get them.
If you still have the old phone you could right-click on the device when in iTunes and ask it to download purchases, which should manually get the apps from the phone onto your computer.
I don't know of any s/w that could clone one phone to the other... iTunes has always done a good job for me, but I (like a lot of people) often take the opportunity with a major s/w upgrade to start with a clean slate and set up the device as new, then manually sync with the content you want. Depending on where your content came from, the only thing that you may miss out on are your old text messages - apps, music, photos, notes ~should~ be on your computer ready to sync again.




Cheers,
Mike

Photographer/Videographer clickmedia.nz


3169 posts

Uber Geek

Subscriber

  # 919471 21-Oct-2013 23:35
Send private message

Try connecting old phone again and in iTunes right click on the phone on the left and select Transfer Purchases (something along those lines - not on my computer to confirm)
That will download apps you've purchased on the phone to your computer.

 
 
 
 




261 posts

Ultimate Geek


  # 920736 23-Oct-2013 22:38
Send private message

clicknz: Hi - AFAIK the backup does not include the apps themselves - it just remembers what you had on your old phone. It could be that the missing apps have not updated to be compatible (with iOS 7 I presume you're now running).
The apps are tied to the iTunes account that they were purchased under, so if you happen to have ended up with some apps that were downloaded on someone elses a/c then you'd need to be able to log in with those a/c details to get them.
If you still have the old phone you could right-click on the device when in iTunes and ask it to download purchases, which should manually get the apps from the phone onto your computer.
I don't know of any s/w that could clone one phone to the other... iTunes has always done a good job for me, but I (like a lot of people) often take the opportunity with a major s/w upgrade to start with a clean slate and set up the device as new, then manually sync with the content you want. Depending on where your content came from, the only thing that you may miss out on are your old text messages - apps, music, photos, notes ~should~ be on your computer ready to sync again.



I think you may be onto something, as although my phone only has one iTunes account that all the apps have been purchased with I have changed the region of that account from UK to NZ. Now that my account is set to NZ I think it's refusing to restore apps that were bought in the UK app store. Annoying because most of them are available in both regions. I'm going to try doing a backup and restore to the replacement device with my iTunes account swapped back to the UK (I still have valid UK credit cards) and see what happens.




261 posts

Ultimate Geek


  # 920738 23-Oct-2013 22:40
Send private message

CYaBro: Try connecting old phone again and in iTunes right click on the phone on the left and select Transfer Purchases (something along those lines - not on my computer to confirm)
That will download apps you've purchased on the phone to your computer.


Looks like they have moved this option (I remember it too) in iTunes 11. You know go to file, devices, transfer purchases. I've found a lot of .ipa files in C:\Users\$username\Music\iTunes\iTunes Media\Mobile Applications but not the ones I'm looking for...

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.