Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




367 posts

Ultimate Geek

Trusted

# 153552 30-Sep-2014 17:03
Send private message

Sadly, the home button on my beloved iPhone 5s 32GB has become temperamental, and only works if i push really hard or at a certain angle.

What's the best way to get the phone repaired or replaced? It's under warranty until mid November. Years ago when I had an issue with my 4 I took it into YOOBEE (Then MagnumMac), and it was sent away for a week, and replaced with a brand new one.

I've been through numerous Lightning Cables with the warranty, and neither YOOBEE or Spark (Where phone was bought from) would have anything to do with it, so I had to have one mailed to me by Apple. The only issue is that I'm only 15, and asking my parents for permission to have a $30 hold on their credit card was hard enough, let alone $1000 if I had a replacement iPhone mailed to me.

I could take the phone into YOOBEE, but their staff are always impolite, and I don't want to go without my phone for too long.

What are my options for warranty service? I just wish Apple would open their own stores here, but isn't there some reason why they can't, with YOOBEE's parent company Renaissance having some exclusive deal?

Thanks everyone!

Create new topic
2297 posts

Uber Geek

Subscriber

  # 1144403 30-Sep-2014 17:06
Send private message

If they don't freight forward the phone then they don't put a hold on your CC. You just end up being with out a phone for a few days. 

5575 posts

Uber Geek


  # 1144404 30-Sep-2014 17:09
Send private message

lxsw20: If they don't freight forward the phone then they don't put a hold on your CC. You just end up being with out a phone for a few days. 


This. Apple can send out a box for you to return the old phone, they send out the new one once they have the old one back.

EDIT: Having said that, assuming it is for personal use and you bought it in NZ, then the retailer has obligations under the CGA to facilitate repair as well...

 
 
 
 




367 posts

Ultimate Geek

Trusted

  # 1144405 30-Sep-2014 17:12
Send private message

RunningMan:
lxsw20: If they don't freight forward the phone then they don't put a hold on your CC. You just end up being with out a phone for a few days. 


This. Apple can send out a box for you to return the old phone, they send out the new one once they have the old one back.

EDIT: Having said that, assuming it is for personal use and you bought it in NZ, then the retailer has obligations under the CGA to facilitate repair as well...


Hmm, I may just have to do this then. The phone was bought from Spark, and then I bought it from someone on Trade Me 2 months later, so I'm not sure if the CGA will apply in this case, as I don't have the original receipt. 

5173 posts

Uber Geek

Trusted
Microsoft

  # 1144418 30-Sep-2014 17:29
3 people support this post
Send private message

You'll find it hard to enforce CGA with no receipt. Call Apple direct

3170 posts

Uber Geek

Subscriber

  # 1144430 30-Sep-2014 17:57
Send private message

Go to your closest Apple Authorised Service Provider as Apple have just recently changed the way they do iPhone repairs.
On the apple website it will tell who your closest AASP is that can service iPhones.




367 posts

Ultimate Geek

Trusted

  # 1144459 30-Sep-2014 18:47
Send private message

CYaBro: Go to your closest Apple Authorised Service Provider as Apple have just recently changed the way they do iPhone repairs.
On the apple website it will tell who your closest AASP is that can service iPhones.



All the search options on Apple's 'Find Locations' page show no results and say go to the carrier. I live in Hamilton, but I will be in Auckland CBD all day tomorrow. Would the large YOOBEE store in Newmarket be able to do an on-site repair? Is this what you mean when you say Apple have changed the way they do iPhone repairs? If I can't find anything online tonight I'll go into the Newmarket YOOBEE, because I'll be there tomorrow, and see what they can do. Thanks everyone

5575 posts

Uber Geek


  # 1144464 30-Sep-2014 18:58
Send private message

Phone Apple directly 00800-7666-7666 free phone call.

 
 
 
 


3170 posts

Uber Geek

Subscriber

  # 1144466 30-Sep-2014 19:05
Send private message

JoshWright:
CYaBro: Go to your closest Apple Authorised Service Provider as Apple have just recently changed the way they do iPhone repairs.
On the apple website it will tell who your closest AASP is that can service iPhones.



All the search options on Apple's 'Find Locations' page show no results and say go to the carrier. I live in Hamilton, but I will be in Auckland CBD all day tomorrow. Would the large YOOBEE store in Newmarket be able to do an on-site repair? Is this what you mean when you say Apple have changed the way they do iPhone repairs? If I can't find anything online tonight I'll go into the Newmarket YOOBEE, because I'll be there tomorrow, and see what they can do. Thanks everyone


In the past all iPhone warranty repairs had to be sent in to Apple but now AASPs can repair or replace them IF they have the appropriate certified tech on staff, and most probably do but Apple probably haven't updated their website yet to reflect this.
As above easiest will be to call Apple direct.

148 posts

Master Geek

Subscriber

  # 1144474 30-Sep-2014 19:28
Send private message

I think I would find it easier to spend $85 and get it repaired in an hour. There are various places that can do it.

2514 posts

Uber Geek
Inactive user


  # 1144485 30-Sep-2014 19:55
Send private message

But then when something else craps out you have no warranty...

148 posts

Master Geek

Subscriber

  # 1144486 30-Sep-2014 19:56
Send private message

That's true

709 posts

Ultimate Geek

Trusted

  # 1144496 30-Sep-2014 20:11
Send private message

RunningMan: Phone Apple directly 00800-7666-7666 free phone call.


+1.

My wife's 5s had a few issues and I called Apple directly and they sent me a replacement first under Express replacement. Also sent me a box to send the other one back and put a hold on the card until the got the faulty one back. Her phone was purchased from Spark too. 




Sid

Mad Scientist
20924 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1144517 30-Sep-2014 21:03
Send private message

apple knows when the phone was bought?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


709 posts

Ultimate Geek

Trusted

  # 1144523 30-Sep-2014 21:08
Send private message

joker97: apple knows when the phone was bought?

If it was registered through iTunes at the time of initial set up. Secondly it is a 5s so highly likely it was bought in the last 12 months and 5s was released in New Zealand late October last year. Thirdly apple still looks after customers even if it is over 12 months as per their website.




Sid

1246 posts

Uber Geek


  # 1144554 30-Sep-2014 21:37
Send private message

Just remember that if it's repaired by a local repairer then the touch sensor will not work again - ever.

You're best to go to apple - just give them a call on the 00800 number mentioned above.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.