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14 posts

Geek


#193543 14-Mar-2016 17:51
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We are having issues with this Apple phone running IOs6 and sending emails.

 

Our previous ISP for our company was freeparking.co.nz and this phones email account was initially setup using their email servers. Everything was working as expected.

 

When we finally launched onto the web we changed our hosting to Web Drive – webdrive.co.nz and the email service is now with them.

 

All of our email services / devices etc are working fine except for our only Apple device.

 

When we switched providers the new account details were update in the Apple IOs6 and everything appear to be fine – we were able to send and receive emails via this phone.

 

Everything has been fine up to recently when the account at freeparking was finally terminated. After that point in time we are still able to receive our emails but every time we try to send the phone states that it cannot access the smtp server at freeparking. (Even though they are no long referred to in the mail settings)

 

It would appear that the phone had been using freeparking smtp server even though the settings were changed to webdrive.

 

 

 

Our user selects the recipient from his contact list and then selects to email that person. So the phone must be using a default mail client that is still trying to use freeparking

 

 

 

I have generated a new account in the phone and it still attempts to contact the freeparking smtp servers. What do I need to access on the phone to stop it accessing the servers at freeparking.co.nz.

 

 

 

I have googled the problem but no one has actually suitably address the problem. The closest I have come up with was that the iPhone uses the initial smtp server that the handset was using when the contact was generated, but no solution on how to get it to change to the new settings.


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  #1513219 14-Mar-2016 18:32
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Have you tried completly deleting all mail accounts, power off the phone, power up again and starting again?

 

 


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  #1513222 14-Mar-2016 18:36
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Hmm can you screen shot your settings?

 
 
 
 


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  #1513285 14-Mar-2016 20:42
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iOS 6 is pretty (very) out of date - can you not update?


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  #1517946 22-Mar-2016 20:35
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iOS6's mail application doesn't support TLS 1.1/1.2 from memory (pretty sure this is still true for iOS 9.3 actually, know it was for 9.1-ish, + also true for Apple Mail in OS X).

 

I also noticed some cipher incompatibility recently with a couple of apps on an old iOS6 device I have here.  Time to give such devices a bon voyage I think (plus a swift kick towards Apple in the 'please update' dept).


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  #1518099 23-Mar-2016 07:34
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Slightly OT but I don't understand why people still rely on POP and or SMTP for email on mobile devices. It's such a horrible solution when there are far better alternatives.

 

 

 

 


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  #1519259 24-Mar-2016 19:22
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I think you'll find the old smtp servers listed.

Check settings, mail contacts calendars, tap the account, tap the account again, check smtp server.

My phone for example still lists vodafone SMTP servers despite deleting that account yonks ago.

Also as others have said, move away from ISP provided SMTP services. Especially if you're not using SMTP auth/SSL (some may call this global roaming) as many networks will block such traffic, or your ISP will deny you when connecting from outside theirs.

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