Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




551 posts

Ultimate Geek
+1 received by user: 79

Trusted

Topic # 84657 4-Jun-2011 15:19
Send private message

My friend at work had a problem with her iPhone 4, took it into Brightstar or whatever they are called and straight away said it was water damaged and it would cost $385 to fix.  She said that she would think about it and took it home.  The next day she was venting it out to me at work about how much it would cost to fix.  The problem was that it was stuck on the start up scren, the one where you first have to connect it to activate it.  I said told her that i had the same problem one day and found out if you take the sim cardout and connect it, it would fix it. 
She followed my directions and hey presto, it worked again.

So how sh*t are they for trying to charge her that ammount of money.  If anyone wasn't worried of this whole 'water damage' false claim to make more money, this is one story to make you so.

Create new topic
1539 posts

Uber Geek
+1 received by user: 39

Trusted

  Reply # 477766 4-Jun-2011 15:28
Send private message

Brightpoint don't "Fix" iPhones they replace with a refurbished model. so you will find the $385 is a standard fee for all non warranty faults



551 posts

Ultimate Geek
+1 received by user: 79

Trusted

  Reply # 477776 4-Jun-2011 16:16
Send private message

That's fair enough but how did they come to the fact it was 'water damaged'. Yes it is under a year old as well so it was technically still under warranty and such an easy fix.

 
 
 
 


333 posts

Ultimate Geek
+1 received by user: 19


  Reply # 477778 4-Jun-2011 16:24
Send private message

There are moisture indicators inside the phone. All that needs to happen to void a warranty is one of those indicators turning pink (or whatever colour the iphone ones may be).



551 posts

Ultimate Geek
+1 received by user: 79

Trusted

  Reply # 477780 4-Jun-2011 16:30
Send private message

I realize that about the indicaters. What I'm wharring on about is that the fact that it had nothing to do with water damage.

25443 posts

Uber Geek
+1 received by user: 5254

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 477784 4-Jun-2011 16:44
Send private message

Fabian: That's fair enough but how did they come to the fact it was 'water damaged'. Yes it is under a year old as well so it was technically still under warranty and such an easy fix.


Virtually every phone these has a sticker in it that changes colour when it's exposed to moisture. One glance at this would have been enough for them to make the water damage assessment, regardless of any other factors.
 

20250 posts

Uber Geek
+1 received by user: 3821

Trusted
Subscriber

  Reply # 477794 4-Jun-2011 18:06
Send private message

Chlorine works wonders to bleach things ;)




Richard rich.ms

295 posts

Ultimate Geek
+1 received by user: 2


  Reply # 478066 5-Jun-2011 19:44
Send private message

What is to stop a warranty firm simply putting a tiny amount of water on the indicator to turn it red & claiming it came to them like that?




Q6600 @ 3.2Ghz (400x8) | GA-X38-DQ6 | 4Gb Corsair Dominator@800Mhz 4-4-4-12 | HIS HD5870 | Creative X-fi Fatality Pro | 2xWD SATAII Caviar Black 640Gb / 1xSeagate SATAII 7200.12 1000Gb | 2xASUS IDE DVDRW | Silverstone OP1000 PSU | Silverstone TJ09 Case

1539 posts

Uber Geek
+1 received by user: 39

Trusted

  Reply # 478072 5-Jun-2011 20:06
Send private message

casewindow: What is to stop a warranty firm simply putting a tiny amount of water on the indicator to turn it red & claiming it came to them like that?


Most companies will take a photo of the inside where it is corroded due to water damage to show you now. INAL but I think they can't deny your phone from warranty on the basis the little sticker has changed colour

1163 posts

Uber Geek


  Reply # 478080 5-Jun-2011 20:41

boby55:
casewindow: What is to stop a warranty firm simply putting a tiny amount of water on the indicator to turn it red & claiming it came to them like that?


Most companies will take a photo of the inside where it is corroded due to water damage to show you now. INAL but I think they can't deny your phone from warranty on the basis the little sticker has changed colour



 

It could possibly change colour from normal usage too. eg being in a humid climate, or a big change in temperature that couses condensation. Also perspiration from your hand. 

8 posts

Wannabe Geek


  Reply # 478311 6-Jun-2011 20:07
Send private message

Apple warranty policy has changed. They are supposed to have more evidence of water damage than just one indicator changing colour now.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20


Stellar Consulting Group now a Domo Partner
Posted 5-Oct-2017 21:03


Xero passes quarter of a million subscriber milestone in UK
Posted 5-Oct-2017 21:02



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.