Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2385 posts

Uber Geek
+1 received by user: 286
Inactive user


Topic # 100164 4-Apr-2012 12:58
Send private message

Seems the visibill page is broken, been like this for a couple of days now. The layout is all changed, unable to view my bill.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
982 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 605056 4-Apr-2012 13:30
Send private message

Hi, 

That does look a bit odd,

Can you PM me your account details and i'll look into it?

Cheers,
Warren




291 posts

Ultimate Geek
+1 received by user: 36


  Reply # 605083 4-Apr-2012 14:19
Send private message

I can't seem to login to the Visibill account.


I can log into my account at Slinghot then when I click on My Visibill, I get a new Call Plus/Visibill login page asking for my account number and password. Entered my account number and my slingshot password, but nothing happens.


If I then click the forgotten password hyperlink, I then get the following error after I submit my information. "The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist."


Harry   

 
 
 
 


982 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 605087 4-Apr-2012 14:29
Send private message

Hey All,

Seems to be some issues with Visibill at the mo,

We are currently working on resolving it.

No ETR at present.

Thanks,
Joe.






2385 posts

Uber Geek
+1 received by user: 286
Inactive user


  Reply # 605317 4-Apr-2012 21:11
Send private message

Thanks guys for the response. 

20375 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 606537 7-Apr-2012 23:15
Send private message

Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.




Richard rich.ms

1228 posts

Uber Geek
+1 received by user: 55


  Reply # 606542 7-Apr-2012 23:49
Send private message

richms: Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.

I'm fairly sure that visibill used to use the account number and a randomly generated password (rather than your account password.)




rm *
Sick of your ISP? Get a $20 credit when you try Bigpipe via this link. wink


20375 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 606550 8-Apr-2012 00:45
Send private message

Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.




Richard rich.ms

1228 posts

Uber Geek
+1 received by user: 55


  Reply # 606551 8-Apr-2012 00:53
Send private message

richms: Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.

I always went via "My Account" (since I don't know my account number off by heart and Visibill didn't seem to accept my normal account password.)

That said, I've just tried to log in directly to Visibill with my account number and regular account password - and it worked.




rm *
Sick of your ISP? Get a $20 credit when you try Bigpipe via this link. wink


1574 posts

Uber Geek
+1 received by user: 11


  Reply # 606636 8-Apr-2012 12:03
Send private message

Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151


28 posts

Geek


  Reply # 606644 8-Apr-2012 12:38
Send private message

dontpanic42: Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151


Yup, every time. 

20375 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 606781 8-Apr-2012 18:54
Send private message

Internet username and password are a no-go so I thought I would try recovering it.

The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist.

is the error I get. Hmm




Richard rich.ms

1228 posts

Uber Geek
+1 received by user: 55


  Reply # 606790 8-Apr-2012 19:02
Send private message

richms: Internet username and password are a no-go so I thought I would try recovering it.

I was able to log in using my account number and regular account password.




rm *
Sick of your ISP? Get a $20 credit when you try Bigpipe via this link. wink


20375 posts

Uber Geek
+1 received by user: 3880

Trusted
Subscriber

  Reply # 606804 8-Apr-2012 19:28
Send private message

Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.




Richard rich.ms

1228 posts

Uber Geek
+1 received by user: 55


  Reply # 606810 8-Apr-2012 19:37
Send private message

richms: Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.

I consider the internet/"My Account"/webmail password to be the regular one.




rm *
Sick of your ISP? Get a $20 credit when you try Bigpipe via this link. wink


982 posts

Ultimate Geek
+1 received by user: 53

Trusted
Slingshot

  Reply # 607047 9-Apr-2012 14:31
Send private message

Hi guys,

I've escalated this to our IT team to investigate.

In the meantime if you log into that screen with your visibill password and your account number it should let you in.

Cheers,
Warren




 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Phone prices rising as users move upmarket
Posted 24-Nov-2017 17:16


Talking net neutrality on RNZ Nine-to-Noon
Posted 24-Nov-2017 12:11


Air New Zealand experiments with blockchain technology
Posted 23-Nov-2017 15:39


Symantec selects Amazon Web Services to deliver cloud security
Posted 23-Nov-2017 10:40


New Zealand Ministry of Education chooses Unisys for cloud-based education resourcing management system
Posted 22-Nov-2017 22:00


Business analytics software powers profits for NZ wine producers
Posted 22-Nov-2017 21:52


Pyrios strikes up alliance with Microsoft integrator UC Logiq
Posted 22-Nov-2017 21:51


The New Zealand IT services ecosystem - it's all digital down here
Posted 22-Nov-2017 21:49


Volvo to supply tens of thousands of autonomous drive compatible cars to Uber
Posted 22-Nov-2017 21:46


From small to medium and beyond: Navigating the ERP battlefield
Posted 21-Nov-2017 21:12


Business owners: ERP software selection starts (and finishes) with you
Posted 21-Nov-2017 21:11


Why I'm not an early adopter
Posted 21-Nov-2017 10:39


Netatmo launches smart home products in New Zealand
Posted 20-Nov-2017 20:06


Huawei Mate 10: Punchy, long battery life, artificial intelligence
Posted 20-Nov-2017 16:30


Propel launch Disney Star Wars Laser Battle Drones
Posted 19-Nov-2017 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.