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3 posts

Wannabe Geek


# 175357 25-Jun-2015 22:57
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Hi new here, posting at least. Does anyone else have a problem visiting http://forums.slingshot.co.nz/index.php?

I was going to check if anyone else had speed issues. I have speeds fine on speedtest, but traffic seems to be severely impacted on some sites, so I'm wondering if they've started shaping/prioritising traffic heavily, so that unless you're on youtube/trademe/netflix it's like you're on 128-512k...

Also if the slingshot steam server still exists. I've been trying to download a game and its downloading at 100 KB a second.. even if it was from a server else where it shouldn't be that slow. It used to be in the MB a second. I don't see the option in the steam client for the slingshot server anymore, I don't know if that's just a GUI change in the client, or if Valve started hosting their own NZ server or whatever..

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Uber Geek

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  # 1331844 26-Jun-2015 07:33
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Forums down for me, and no ones had steam cache servers for years, since steam moved to a HTTP based distribution system.






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Ultimate Geek

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  # 1331919 26-Jun-2015 09:47
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Hi OP,

 

The forums were turned off a while ago, I dare say Geekzone is a better option for discussing issues.

 

Between Facebook, Twitter and Geekzone, we felt we had social media help options covered.

 

The speed issue sounds like something we should investigate. Best and fastest thing to do is log a fault (0800 89 2000), and then let us know how you got on, and if you need any other help.

 

(In case you are thinking, 'gah, I don't want to call up and wait', current wait times are 4 minutes - but this should drop throughout the day.)

 

And yes, we do have a Steam server. It's maxing out at the moment I am told, but we are looking at adding capacity...

 

Hope that helps. Welcome to Geekzone BTW - feel free to fire questions and comments our way !

 







Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


 
 
 
 




3 posts

Wannabe Geek


  # 1332283 26-Jun-2015 17:52
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Thanks for the reply Quentin, I didn't know the slingshot community forums were turned off! There is still a link to it when you log into your Slingshot account.

About the steam server (good to know you still have it), I seem to remember there was an option to select the server individually in the Steam client, but now there is just one for New Zealand.
Steam also seem to have removed their website showing a list of conent server, and replaced it with 'download stats'.

Do you know happen to know how it determines to use Slingshot's content cache server rather than another one? It makes it less clear to troubleshoot if it's an issue with the internet connection in general, or the steam content server.
Right now I'm getting faster speeds (though still only 100-200KB/s) from selecting Los Angeles region.

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  # 1332336 26-Jun-2015 19:59
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I was getting terrible speeds on my sale purchases for a while. PPTP VPN to Sanfransico and then I was at close to linespeed - 2.1MB/s which is about all I ever get here. I dont think its an orcon issue you are seeing.




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Vocus

  # 1333494 29-Jun-2015 15:13
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Primon: Thanks for the reply Quentin, I didn't know the slingshot community forums were turned off! There is still a link to it when you log into your Slingshot account.

About the steam server (good to know you still have it), I seem to remember there was an option to select the server individually in the Steam client, but now there is just one for New Zealand.
Steam also seem to have removed their website showing a list of conent server, and replaced it with 'download stats'.

Do you know happen to know how it determines to use Slingshot's content cache server rather than another one? It makes it less clear to troubleshoot if it's an issue with the internet connection in general, or the steam content server.
Right now I'm getting faster speeds (though still only 100-200KB/s) from selecting Los Angeles region.


 

Hi again,
So I have been told the Steam servers went away a while ago when Steam swapped protocols to HTTP.

 

We (CallPlus) have a caching appliance for Steam content for the new HTTP protocol. If you select NZ he should be served from it, but not guaranteed. Steam themselves control where customers connect to.

Quentin




Head of Brand and Communications
Vocus NZ
[Slingshot, Orcon and Flip]


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  # 1333610 29-Jun-2015 18:18
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Lias: Forums down for me, and no ones had steam cache servers for years, since steam moved to a HTTP based distribution system.




Vodafone still have one. Although steam uses HTTP distribution, it does still feel the urge to callback to defined servers (Vodafones being the only one for NZ.) - If you want proof of this, block the Vodafone server, try to install a game you dont have manifests for yet. it will throw a tanty and say it cant install right now.

Few isps "have" steam caches (assuming your looking at the reverse ips for where the data is coming from), as steam is also distributed over Akamai, Prime example of this that i can pick off the top of the block is Snaps Akamai caches.




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




3 posts

Wannabe Geek


  # 1336581 3-Jul-2015 18:22
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quentinreade:
Hi again,
So I have been told the Steam servers went away a while ago when Steam swapped protocols to HTTP. We (CallPlus) have a caching appliance for Steam content for the new HTTP protocol. If you select NZ he should be served from it, but not guaranteed. Steam themselves control where customers connect to.

Quentin


Thanks for finding that out. I will try check with Steam how I can tell where a current download in progress is coming from..
It went back to normal eariler this week(~1MB/s), but today it has slowed to a crawl again(~50-100KB/s)


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