Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




304 posts

Ultimate Geek

Lifetime subscriber

# 208266 3-Feb-2017 19:32
Send private message

Evening all,
Came home today to no internet. Turned the modem off at the wall for 20mins and nothing. Turned it off for about 1.5hrs still nothing.
Rang slingshot, was a failure at some stage in my area but all good now. Only problem was the optical light on the wall unit was solid red so still no internet.
End result is a technician is booked to come within the next 3 days. Big bummer with a long weekend upon us.

Anyone else had this issue? Resolved easily?




Windows 10 Pro - Ubuntu 19.04 - DJI Mavic Air


Filter this topic showing only the reply marked as answer Create new topic
521 posts

Ultimate Geek

Lifetime subscriber

  # 1715133 3-Feb-2017 20:01
Send private message

Sounds the same as an issue we had a few months back. A technician had accidentally knocked out our connection while connecting up one of the neighbours in the pit down the street. A couple of people I know have had the same issue, so anecdotally it seems common. My guess is the same has happened to your connection.

Happily they had us up and running not long after I reported the fault.



304 posts

Ultimate Geek

Lifetime subscriber

  # 1715138 3-Feb-2017 20:22
Send private message

There have been chorus digging several blocks over so hopefully that's all that's happened, fingers crossed.




Windows 10 Pro - Ubuntu 19.04 - DJI Mavic Air


 
 
 
 


'That VDSL Cat'
11176 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1715171 3-Feb-2017 21:34
Send private message

Fibre faults themselves are quite easy.

 

 

 

copper you may still get a slim connection, or there will need to be line tests done etc.

 

 

 

Fibre, Is the optical red, Try a reboot, Still red. File fault.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




304 posts

Ultimate Geek

Lifetime subscriber

  # 1715243 4-Feb-2017 08:24
Send private message

hio77:

Fibre, Is the optical red, Try a reboot, Still red. File fault.



Yes optical light is solid red. First I did a 20min reboot that didn't work then did a 1.5hr reboot which also did nothing.
What and where is a file fault?




Windows 10 Pro - Ubuntu 19.04 - DJI Mavic Air


1612 posts

Uber Geek


  # 1715244 4-Feb-2017 08:26
One person supports this post
Send private message

File is a verb. It means to make a report to your ISP.

And for reboot just leave it off for 5 minutes don't need to wait so long.

680 posts

Ultimate Geek


  # 1715393 4-Feb-2017 13:48
Send private message

I had a similar situation and Spark logged an urgent ticket with chorus and we had the tech out at 9am on a Sunday. See if slingshot can do something similar?

1612 posts

Uber Geek


  # 1715484 4-Feb-2017 18:30
Send private message

PANiCnz: Spark logged an urgent ticket with chorus

 

Sorry to burst your bubble, but no, Spark didn't do that. If they did, the tech would've been out in 2 hours and it would've cost Spark $700+GST.

 

Not that they need to though, they just need to lodge a a standard fault ticket, and that is usually responded to in one day, and that includes weekends and public holidays.


 
 
 
 




304 posts

Ultimate Geek

Lifetime subscriber

  # 1715698 5-Feb-2017 12:37
Send private message

DarkShadow: File is a verb. It means to make a report to your ISP.





Lol I'm a dummy of course yep did that they reckoned 3 days max someone would be here to fix it




Windows 10 Pro - Ubuntu 19.04 - DJI Mavic Air




304 posts

Ultimate Geek

Lifetime subscriber

  # 1715699 5-Feb-2017 12:41
Send private message

Quite surprised a technician turned up yesterday and fixed it. About 50m down the road he found in the service hole our line was sliced which from all accounts can happen when techies are working in and around the same area.
All fixed back up and running.




Windows 10 Pro - Ubuntu 19.04 - DJI Mavic Air


'That VDSL Cat'
11176 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1715803 5-Feb-2017 17:51
Send private message

DamageInc: Quite surprised a technician turned up yesterday and fixed it. About 50m down the road he found in the service hole our line was sliced which from all accounts can happen when techies are working in and around the same area.
All fixed back up and running.

 

 

 

Yeah my apologies, I mean't lodge a case with your RSP.

 

 

 

I was writing from a RSP rep position, Optical out, quick restart to make sure its nothing easy to resolve on the spot. 

 

Put through fault.

 

 

 

Copper however, may still manage to somehow connect but be rather slow etc..

 

Glad to hear your fault is resolved!





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


22604 posts

Uber Geek

Trusted
Subscriber

  # 1715818 5-Feb-2017 20:05
Send private message

This is a really common fault, something caused by other techs working on the gear. Once every house has a fiber install it should all settle down since they wont be in and out of the pits with the splitters all the time





Richard rich.ms

6766 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1715881 5-Feb-2017 21:57
Send private message

DarkShadow: they just need to lodge a a standard fault ticket, and that is usually responded to in one day, and that includes weekends and public holidays.

 

That's good to know. When mine failed back in 2015 there wasn't a weekend service, so naturally I got home from work last thing Friday and found the connection down...


Filter this topic showing only the reply marked as answer Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.