Very slow speeds Orcon 10/3/ and 11/3 and 12/3 on going

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Very slow speeds Orcon 10/3/ and 11/3 and 12/3 on going

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meow
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#3049423 12-Mar-2023 21:40

woollettg:

My sister is with 2 Degrees, her speeds are garbage as well.

Please note - 2degrees (as per the above) own Slingshot, Orcon etc. Highly likely your sister is on the same Vocus core as you are as they're currently migrating customers over. Some legacy 2degrees customers (such as myself) are not seeing any issues but I can verify I am still on the old network. This issue only appears to be relevant to the Vocus network.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Jiriteach

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#3049433 13-Mar-2023 00:09

And re - 12/3 - speeds are back to normal. Expected this ~ midnight. Regular speeds to the tests I was running earlier and seeing 2-3mpbs. Now seeing 900+ to these test locations.

Really hope someone from Orcon or 2degrees NOC or similar would see this thread.

Thanks

-- opinions expressed by me are solely my own. ie - personal

Jase2985

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#3049434 13-Mar-2023 05:38

how many of you have called to let them know?

Jiriteach

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#3049435 13-Mar-2023 05:39

Jase2985:
how many of you have called to let them know?

They’re closed during the times that this happens! Someone above did yesterday during the day and he posted how that went - unsurprisingly terrible!

-- opinions expressed by me are solely my own. ie - personal

MikeB4

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#3049439 13-Mar-2023 07:11

I am going to ring them this morning and I won't be fobbed off.

Jiriteach

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#3049441 13-Mar-2023 07:30

MikeB4: I am going to ring them this morning and I won't be fobbed off.

Good luck! Ask for the issue to be escalated and point them to this thread which will provide evidence that it’s not a local error but wider.

-- opinions expressed by me are solely my own. ie - personal

linw

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#3049457 13-Mar-2023 09:20

I even saw a small change to my Orcon speed test to Xtreme last night.

Ping was 10 and upload was 97. Download was about normal at 328.

Now it is absolutely normal at ping 2, 329 down and 108 up.

Hatch

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MikeB4

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#3049476 13-Mar-2023 10:31

I have logged the fault and asked for it to be escalated. I will contact their support and have the ticket updated should this occur over the next few nights.

linw

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#3049481 13-Mar-2023 10:48

Oh for the good old days when the Orcon boys were on here and sorted stuff for us.

Not complaining but they were definitely champs then.

woollettg

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#3049495 13-Mar-2023 11:26

I've lodged a ticket with Slingshot.

They're saying there shouldn't be a connection between this issue and the 2D network migration.

I'll post the outcome.

bfloyd

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#3049507 13-Mar-2023 11:38

Interestingly this appeared this morning too :

Chorus Planned Scheduled Maintenance

Start Date and Time: 13/03/23 07:00
End Date and Time: 13/03/23 18:00
Service Affected: Fibre Broadband
Area/s Affected: Wellington
Outage Duration: 30 Minutes
Event Description:
Planned Chorus Network maintenance and upgrades commencing during this time period. While not all customers will be directly impacted by the changes, some customers may have services connected to a service that is being worked on.
If you are having issues connecting after 13/03/23 18:00, please reboot your modem if your service is still down. Thanks for your patience.

Sounddude

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#3049555 13-Mar-2023 13:04

Hi Team

We have found the root cause of these issues and should be resolved now.

Sorry for the inconvenience.

Jiriteach

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#3049557 13-Mar-2023 13:05

Sounddude:

Hi Team

We have found the root cause of these issues and should be resolved now.
Sorry for the inconvenience.

Awesome! - thanks heaps :)

-- opinions expressed by me are solely my own. ie - personal

RunningMan

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#3049607 13-Mar-2023 14:21

Cleaner comes in at 8pm each night, unplugs this funny box of wires, plugs in vaccuum cleaner.

Jase2985

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#3049628 13-Mar-2023 15:03

Jiriteach:
Jase2985:

how many of you have called to let them know?

They’re closed during the times that this happens! Someone above did yesterday during the day and he posted how that went - unsurprisingly terrible!

still doesnt mean you shouldn't call if it seems like a regular occurance

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