Very slow speeds Orcon 10/3/ and 11/3 and 12/3 on going

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Very slow speeds Orcon 10/3/ and 11/3 and 12/3 on going

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#3049630 13-Mar-2023 15:08

Jase2985:

still doesnt mean you shouldn't call if it seems like a regular occurance

Totally agree - just finding the time to triage it through the processes. I actually ended up logging a ticket as well.

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linw

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#3049747 13-Mar-2023 18:43

Yep, Sounddude was one of the very helpful guys back then!

Cheers, mate.

networkn

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#3049773 13-Mar-2023 20:33

Wow I am not sure how I missed that 2D bought Vocus! I don't think I did, but it isn't something I think about every day. I hope my excellent Orcon experience doesn't deteriorate, it's been absolutely sensational and of amazing value.

farcus

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#3049775 13-Mar-2023 20:36

networkn:

Wow I am not sure how I missed that 2D bought Vocus! . . .

I think it was the other way round.

MikeB4

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#3049776 13-Mar-2023 20:36

networkn:

Wow I am not sure how I missed that 2D bought Vocus! I don't think I did, but it isn't something I think about every day. I hope my excellent Orcon experience doesn't deteriorate, it's been absolutely sensational and of amazing value.

2D were purchased by Vocus Group NZ in a merger after their split from Vocus Astralia

MikeB4

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#3049777 13-Mar-2023 20:38

Performance seems stable so far this evening.

Jiriteach

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#3049796 13-Mar-2023 22:59

Things working normally this evening - thanks all for sorting!

-- opinions expressed by me are solely my own. ie - personal

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woollettg

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#3049823 14-Mar-2023 09:10

Jiriteach

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#3049984 14-Mar-2023 12:05

@sounddude -

Looking back at results - speeds did drop from 8pm - 11pm on the 13/03/2023 which is the normal time period the original issue was occuring. Will check again tonight to see if it was just a temp glitch but as a heads up.

ID Time Download Upload Ping Server ID Name

7713 14/03/2023, 00:00:24 923.033568 520.809384 1.366 21611 Xtreme Networks
7712 13/03/2023, 23:00:22 905.288864 520.44496 11.158 21611 Xtreme Networks
7711 13/03/2023, 22:00:31 784.79896 488.300512 14.269 21611 Xtreme Networks
7710 13/03/2023, 21:00:24 731.714856 520.432656 14.116 21611 Xtreme Networks
7709 13/03/2023, 20:00:18 738.288744 463.072976 13.747 21611 Xtreme Networks
7708 13/03/2023, 19:00:16 927.348552 520.9646 1.204 21611 Xtreme Networks

-- opinions expressed by me are solely my own. ie - personal

accordionbus

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#3050074 14-Mar-2023 13:41

Sounddude:

We have found the root cause of these issues and should be resolved now.

Sorry for the inconvenience.

Thanks very much for resolving it. Is there a fault report/log that explains what happened?

I was surprised that there was no fault or outage for it on the Orcon site. I would've expected that telemetry from Orcon/2degrees modems and/or network monitoring would've flagged such a drastic performance issue, even without the customer support calls and forum thread about it.

It might be an opportunity to revisit some L1 team training too, given my experiences interacting with them while trying to report this "through proper channels". I realise this is far from unique, but the degree to which the L1 team member simply had no interest in acknowledging the possibility that congestion or time-of-day was relevant was frustrating.

I haven't had an response to my email to support about it either, though they'll "get back to me super fast":

The site also mentions live chat in the text and document title, but it seems to have been removed. Maybe pass on to the website folks.

woollettg

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#3050079 14-Mar-2023 14:03

It used to be that before this I'd get a flat line at 300Mbps day in day out. It's not that way now...

indiewayne

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#3050086 14-Mar-2023 14:24

FWIW I just wanted to add that I came here from Google due to trying to find info on this (I haven't been able to bring myself to call 2Degrees support yet 😫).

I'm on 2Degrees legacy, Gb fibre. Had horrendous speeds in the CBD during the evenings (6PMish onward) from Friday through to Sunday, last night seems to have been fine. I usually get anywhere from 300-700Mbps down, and was getting < 7 on those evenings, with 100% packet loss on my Xbox speed test.

Let's hope it stays better now (even though the current speeds aren't as good as they have been).

michaelmurfy

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#3050087 14-Mar-2023 14:30

@indiewayne How do you know you're on the 2degrees legacy network? If you login to your broadband portal on https://2degrees.nz do you get the old portal or the new one?

This seems like another issue though and I think you're better to start up a new thread to discuss. 100% packet loss = total loss of connection.

Michael Murphy | https://murfy.nz
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indiewayne

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#3050094 14-Mar-2023 14:37

michaelmurfy:

This seems like another issue though and I think you're better to start up a new thread to discuss. 100% packet loss = total loss of connection.

Yeah I think the 100% packet loss reported by the Xbox speed test couldn't have been right, just mentioned it here FWIW. My connection was definitely up, just very slow. In any case as I said it's been fine since yesterday, just wanted to add the info in case that helped anyone :)

michaelmurfy:

@indiewayne How do you know you're on the 2degrees legacy network? If you login to your broadband portal on https://2degrees.nz do you get the old portal or the new one?

TBH I don't know for a fact that I'm on the legacy network, this is what I gathered based on what has been mentioned earlier in this thread. I haven't logged into the broadband portal in a few years, and when I tried just now my credentials didn't work anymore. According to my password manager I set up that password in 2017 so it's possible I haven't logged on since then. If I ever get their password reset email I'll respond back.

indiewayne

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#3050098 14-Mar-2023 14:43

Managed to reset my portal password, looks the same to me as I remember it, with a banner message talking about a new portal going forward. Does this mean I'm on the legacy network?

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