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kennedybaird
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  #3121602 29-Aug-2023 14:32
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Right, so no protocols being bypassed, your customers just need to bypass the most reasonable method of contacting your organisation to try get a resolution to predatory business practices. Got it. Thanks for the clarification.

SaskiaDonnell:

 

Hey! No protocols being bypassed here, reaching out on social media (or haphazardly monitored forums) is another way to get in touch with our customer care team :) The call I mentioned bypassing was the one the customer intended to make to follow up on the situation, which was unnecessary since I had seen the message here and could chase this up for them. Sorry for any confusion around the wording I chose!

 


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
Handle9
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  #3121611 29-Aug-2023 15:08
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kennedybaird:

Right, so no protocols being bypassed, your customers just need to bypass the most reasonable method of contacting your organisation to try get a resolution to predatory business practices. Got it. Thanks for the clarification.

SaskiaDonnell:


Hey! No protocols being bypassed here, reaching out on social media (or haphazardly monitored forums) is another way to get in touch with our customer care team :) The call I mentioned bypassing was the one the customer intended to make to follow up on the situation, which was unnecessary since I had seen the message here and could chase this up for them. Sorry for any confusion around the wording I chose!




You’re being a bit of a dick to someone trying to help.

Linux
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  #3121622 29-Aug-2023 15:32
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@kennedybaird lose the attitude or you will not last long




kennedybaird
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  #3121627 29-Aug-2023 15:42
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@Handle9 - Not really being a dick, trying to send a clear message / give firm feedback to an organisation that has extensively wasted my time. I can't seem to give them feedback through their established methods, as they're repeatedly unreachable through their call centre. Do you genuinely think it is reasonable that people should receive some alternative support experience by joining and communicating on a private forum? When others spend hours trying to contact call centres?

 

@Linux - I'm not sure why the threatening tone is needed.

 

--

 

To further note - if (as a new person) I'm falling outside of the respectful tone of this forum, then I apologise. I am clearly frustrated with a company that I supported for a long time.


Handle9
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  #3121631 29-Aug-2023 15:50
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kennedybaird:

@Handle9 - Not really being a dick, trying to send a clear message / give firm feedback to an organisation that has extensively wasted my time. I can't seem to give them feedback through their established methods, as they're repeatedly unreachable through their call centre. Do you genuinely think it is reasonable that people should receive some alternative support experience by joining and communicating on a private forum? When others spend hours trying to contact call centres?


@Linux - I'm not sure why the threatening tone is needed.


--


To further note - if (as a new person) I'm falling outside of the respectful tone of this forum, then I apologise. I am clearly frustrated with a company that I supported for a long time.



It’s 2023. I expect a major corporate to have a variety of means of communication, including social media.

You can make your point without being nasty to someone trying to help. Just leave 2degrees. It’s the best thing you can do to make them change.

SaskiaDonnell
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  #3121632 29-Aug-2023 15:50
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Just going to jump in one more time and then I'm out. People who get in touch via any of the platforms I monitor, like forums, facebook, twitter, instagram etc will get the same treatment. It isn't isolated to a single forum, but it is isolated to a single social media manager trying to cover as much as she can. I'm not going to avoid assisting someone that I come across on the platforms involved in my job if I have the time available.

kennedybaird:

 

@Handle9 - Not really being a dick, trying to send a clear message / give firm feedback to an organisation that has extensively wasted my time. I can't seem to give them feedback through their established methods, as they're repeatedly unreachable through their call centre. Do you genuinely think it is reasonable that people should receive some alternative support experience by joining and communicating on a private forum? When others spend hours trying to contact call centres?

 

@Linux - I'm not sure why the threatening tone is needed.

 

--

 

To further note - if (as a new person) I'm falling outside of the respectful tone of this forum, then I apologise. I am clearly frustrated with a company that I supported for a long time.

 


lxsw20
3257 posts

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  #3121650 29-Aug-2023 16:47
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@SaskiaDonnell

 


I got a text before to say my billing issue is sorted - thanks so much for this.




eong
93 posts

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  #3123230 3-Sep-2023 11:24
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Just want to second to you. Same for my no ipv6 problem after transferred to 2D by MyRepublic. The call center is just useless. 


PottsyNZ

333 posts

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  #3129991 21-Sep-2023 08:34
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Just an update, my weird network issues ended up with getting a static so it's something wrong with their CGNAT provisioning I guess.  It's worth $10 a month for my wife not to yell at me every few days.


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