Well after waiting for 4 days with no reply, I spend 15 mins on hold only to be asked the same info again by the same guy.
Had to explain i had already supplied that info so he spends another min reading the notes. Then he tells theres nothing wrong with my dsl, even though im getting pings of 597 to London and speeds drop to 90kb/sec in the evening. My line is normal and they wont be looking into the issue any further.
GG orcon it was great while it lasted im closing my account over the next couple of weeks.