Orcon time to pay notice

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon time to pay notice

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#3215803 8-Apr-2024 17:34

freitasm:

I just pay the moment my 2degrees invoice lands on my inbox.

Now the problem is they don't send an invoice as part of a enw system for the last few months. You need to login to their website to get it - usually just email their support each month now to request a copy....

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Bluntj

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#3215969 8-Apr-2024 21:05

Zeon:

freitasm:

I just pay the moment my 2degrees invoice lands on my inbox.

Now the problem is they don't send an invoice as part of a enw system for the last few months. You need to login to their website to get it - usually just email their support each month now to request a copy....

Which to me is nuts. How hard is it to attach a invoice copy to the email?

2degrees has always been different as far as invoices/payments are concerned.

Wombat1

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#3216006 9-Apr-2024 08:45

MikeB4:

Their very short notice fails to take into account that folks don't have the time to watch their inbox intently awaiting the arrival of the Orcon invoice. It also does not take into account that folks are busy, or travelling or ill.

I dont understand why you need a notice to let you know that your monthly recurring bill is due? Come on mate. Its a monthly bill, they dont need to take into account people who are traveling or are ill and who can't read their emails straight away.

You know the bill is coming every month.

Bung

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#3216012 9-Apr-2024 09:13

Wombat1: You know the bill is coming every month.

But it it a fixed amount? A neighbour got caught by firing off a whole lot of TXTs that they thought were SMS but for some reason all went as MMS leading to an unbudgeted $200 amount.

I'm old enough to remember invoices mostly being payable by 20th of month following except some for labour being 7 days. If a tradesman wanted payment within days I'd suspect they were on credit watch with their suppliers.

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#3216014 9-Apr-2024 09:30

Bung:

Wombat1: You know the bill is coming every month.

But it it a fixed amount? A neighbour got caught by firing off a whole lot of TXTs that they thought were SMS but for some reason all went as MMS leading to an unbudgeted $200 amount.

I'm old enough to remember invoices mostly being payable by 20th of month following except some for labour being 7 days. If a tradesman wanted payment within days I'd suspect they were on credit watch with their suppliers.

@Bung this thread is about home broadband my bill is the same amount every month

MikeB4

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#3216021 9-Apr-2024 09:56

Wombat1:

I dont understand why you need a notice to let you know that your monthly recurring bill is due? Come on mate. Its a monthly bill, they dont need to take into account people who are traveling or are ill and who can't read their emails straight away.

You know the bill is coming every month.

I need the invoice for the following...

I need a GST invoice covering amount, GST component and period covered.
I receive and pay many accounts a month
Invoices need to be entered and processed through Xero
Invoice needs to be forwarded for component reimbursement.
It is my choice.

As for your inane comment regarding illness etc it is not worthy of time and effort.

Wombat1

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#3216409 9-Apr-2024 22:11

MikeB4:

I need the invoice for the following...

I need a GST invoice covering amount, GST component and period covered.
I receive and pay many accounts a month
Invoices need to be entered and processed through Xero
Invoice needs to be forwarded for component reimbursement.
It is my choice.

But you get an invoice so I am really confused now! Not sure why you suddenly arguing that you dont get one?
This appears to be more about managing your own finances, rather than simply paying bills promptly. Plus, you can handle the accounting aspects later. I'm finding it difficult to see any fault on Orcon's part here.

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MikeB4

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#3216411 9-Apr-2024 22:27

@Wombat1 I have run businesses for over 30 years successfully. It is not my job to help you understand.

gehenna

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#3216413 9-Apr-2024 22:49

MikeB4:
Their very short notice fails to take into account that folks don't have the time to watch their inbox intently awaiting the arrival of the Orcon invoice. It also does not take into account that folks are busy, or travelling or ill.

How do you cope with paper bills in your letterbox? Must be exhausting.

xpd

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#3216426 10-Apr-2024 06:56

Thursday had a call from a credit dept for a business I deal with, I was a week overdue on my monthly fee - "pay now" was the advice. So I paid that night, and was processed Friday.

Yesterday I get a message from the same person, "You have not paid". Replied and advised that I have paid last months bill and this months already, so they need to check their records again.

Seems to be everyone wants their money ASAP these days, and customer loyalty/history be damned. Unfortunately its most likely down to those that don't pay their bills causing this effect, and punishes the rest of us.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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gehenna

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#3216427 10-Apr-2024 07:03

Wombat1:

I dont understand why you need a notice to let you know that your monthly recurring bill is due?

MikeB4:

I need the invoice for the following...

I need a GST invoice covering amount, GST component and period covered.
I receive and pay many accounts a month
Invoices need to be entered and processed through Xero
Invoice needs to be forwarded for component reimbursement.
It is my choice.

As for your inane comment regarding illness etc it is not worthy of time and effort.

None of your reasons answer the question @Wombat1 actually asked, though. Why be deliberately combatative and obtuse? It's a legit question, and one you should have been prepared for in this discussion, if you wanted a good faith discussion that didn't revert to calling participant commentary "inane". Not cool, really.

gehenna

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#3216428 10-Apr-2024 07:05

xpd:

Thursday had a call from a credit dept for a business I deal with, I was a week overdue on my monthly fee...

On the other side of the coin, I've been waiting 3 months for our gardener to invoice us for maintenance that has been done each month of this year to date. Emailed last month, nothing, called yesterday and spoke to someone who was going to call back, but nothing. Who knows what is going on in some businesses lately, it's wildly inconsistent.

MikeB4

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#3216430 10-Apr-2024 07:16

@gehenna paper bills? Not a thing in my life, everything is electronic. The @Wombat1 posts have implied it's my issues and the somewhat flippant comment regarding illness etc was as you said uncool and implied to me a lack of empathy.

Having a chronic illness makes one sensitive to this all too common lake of empathy in our society as does the all too common "pile on" the "victim" that can occur on GZ.

MikeB4

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#3216431 10-Apr-2024 07:19

@Wombat1 I did not argue that I did not receive an invoice. I stated that the invoice arrived giving only three working days to pay the invoice.

gehenna

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#3216434 10-Apr-2024 07:45

I feel that you are over reading and drawing intent conclusions that are not there, suggest a bit of reflection time on the interactions might be warranted. At this point the discussion is not productive.

MikeB4

Having a chronic illness makes one sensitive to this all too common lake of empathy in our society as does the all too common "pile on" the "victim" that can occur on GZ.

Btw, I'm also disabled, and have 30 years of chronic pain behind me from 8 crushed vertebrae. I still don't read the messages in this thread in the way you have interpreted them.

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