Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
timslim

42 posts

Geek


  #254525 9-Sep-2009 20:40
Send private message

goodie: I think this must be a issue wide to orcons '256k/128k 40Gig' plan, rather than all (now 3) of us having similar wiring issues in a similar time frame, as I've had the exact same experience. Brilliant speeds up to 2mb and then it suddenly dropped out down to 256k or even lower during peak times during this year.

When I did get through to orcon on the phone i essentially got told that everything was ok and they weren't going to do anything about it, rather unimpressed there.

-Goodie


Hi Goodie,

I was on the 256k plan 40 gig plan - but have since upgraded to the Fullspeed plan, and my linespeed has gone to the dogs.

I was getting 3MB downloads on the 256/128k 40gig plan, and just assumed that Orcon had finally throttled down my account, to that which I was actually paying for.  I was happy to upgrade to the Fullspeed Purple plan, assuming that I'd get faster speeds, and when I called Orcon to discuss why I was not, I explained that I'd been getting faster speeds on the 256k plan. The support person told me that the linespeed wasn't monitored that much - so that I shouldn't worry about that.

I think where my case is different from yours Goodie - is that I'm getting greater than 256k, which would indicate I'm on a Fullspeed plan - but I should be getting more than what I'm getting - as the cabinets are within 1km.

I am now getting 1Mb downloads and and 0.13Mb downloads. It is annoying that I'm paying much the same as that plan, and speeds are no greater, and sometimes less currently.

Spoke to Orcon again - and it is still the Chorus/Visionstream/Telecom strikes that are preventing anything being done. Was told there are no technicians basically.

It does seem there's no real competition when ultimately the ISP's that are ostensibly providing services that will help drive down the prices - rely entirely on the one company to maintain the infrastructure. I'm sure I could vent at Orcon - but I'd imagine there's sweet FA they can do about it really.


timslim

42 posts

Geek


  #255355 13-Sep-2009 14:55
Send private message

Received a call from Transfield today - just to confirm that I still had the fault - as that detail is being added to the ticket - and they will be handing on paperwork to whoever takes up the new service contract.

I'd imagine that the ticket will set in the system for another few weeks.

I've got no beef with the strikes - they're pissing me off on personal level - but I can understand why the engineers are taking their stand.

My beef is with Orcon - because they're who my agreement is with.

Serious question - if the entire system of ISPs, apart from TelstraClear, relies on Telecom and Telecom/Chorus/Visionstream contracted line engineers then how is it actually a competitive marketplace?

I am seriously considering returning my account to Telecom - or changing to TelstraClear - only because there is no competition - and if I want to actually be getting decent service I might as well be going with one of the two providers that can do that. Or if they can't deliver - at least I have a full right to complain.

Currently I can complain until I'm blue in the face with Orcon - and there's nothing Orcon can do.

Although a discount on my "Fullspeed" plan, until this is sorted would be nice. Laughing

 
 
 
 


b0rg
94 posts

Master Geek


  #255477 13-Sep-2009 22:58
Send private message



Hi Goodie,

I was on the 256k plan 40 gig plan - but have since upgraded to the Fullspeed plan, and my linespeed has gone to the dogs.

I was getting 3MB downloads on the 256/128k 40gig plan, and just assumed that Orcon had finally throttled down my account, to that which I was actually paying for.  I was happy to upgrade to the Fullspeed Purple plan, assuming that I'd get faster speeds, and when I called Orcon to discuss why I was not, I explained that I'd been getting faster speeds on the 256k plan. The support person told me that the linespeed wasn't monitored that much - so that I shouldn't worry about that.

I think where my case is different from yours Goodie - is that I'm getting greater than 256k, which would indicate I'm on a Fullspeed plan - but I should be getting more than what I'm getting - as the cabinets are within 1km.

I am now getting 1Mb downloads and and 0.13Mb downloads. It is annoying that I'm paying much the same as that plan, and speeds are no greater, and sometimes less currently.

Spoke to Orcon again - and it is still the Chorus/Visionstream/Telecom strikes that are preventing anything being done. Was told there are no technicians basically.

It does seem there's no real competition when ultimately the ISP's that are ostensibly providing services that will help drive down the prices - rely entirely on the one company to maintain the infrastructure. I'm sure I could vent at Orcon - but I'd imagine there's sweet FA they can do about it really.



Check your DSL line rate.

Then run a test to your recommended server through Speedtest.net.

There should be no more than 20% difference between the line speed of the DSL and the national test.
Historically, Orcon's been good with national speeds, so I'd be surprised if it's not a fault with your line.

Orcon has nothing to do with your line other than booking a tech for you. As all companies use the same techs, the strikes will affect you with any other provider- they affected me with my provider (non-orcon).

People assume the helpdesk lie to them- they don't (well some will, some of the time).

They are there to help you. If you aren't going to trust their advice, you shouldn't be calling them in the first place, and try to fix it yourself :)

Just because it's not what you want to hear doesn't mean it's a lie.

timslim

42 posts

Geek


  #255730 14-Sep-2009 20:33
Send private message

b0rg:

Check your DSL line rate.

Then run a test to your recommended server through Speedtest.net.

There should be no more than 20% difference between the line speed of the DSL and the national test.
Historically, Orcon's been good with national speeds, so I'd be surprised if it's not a fault with your line.



Sorry - maybe I wasn't clear in that post to Goodie - I've done all of these things. And from all my own attempts, using info here, talking with Orcon staff, and having a technician come and check my line at the demarc - there does appear to be a fault on the line.



Orcon has nothing to do with your line other than booking a tech for you. As all companies use the same techs, the strikes will affect you with any other provider- they affected me with my provider (non-orcon).



I understand this - I get that every ISP has to use Downer/Transfield/Chorus/Visionstream ... but it is still frustrating to have the choices of one company (Telecom) affect all of us. Which was my point about it being a psuedo-competitive market, when it all relies on ONE company maintaining the network.


People assume the helpdesk lie to them- they don't (well some will, some of the time).

They are there to help you. If you aren't going to trust their advice, you shouldn't be calling them in the first place, and try to fix it yourself :)

Just because it's not what you want to hear doesn't mean it's a lie.


Not sure what if you're having a crack at me here.  I have worked with Orcon throughout - I was intially frustrated by zero contact from them, and have since had emails apologising for not replying to my queries. They have explained the situation to me. I've never claimed they lied to me. I have tried to do all I can to fix what I can control. I've then explained my situation and details as clearly as I've been able too.  I've never just vented and said "Orcon sucks - fix it now!"

That doesn't mean I can't still be frustrated by the lack of action. I fully understand why there's a lack of action - but it's still frustrating.

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic




News »

Amazon introduces new Echo devices
Posted 25-Sep-2020 11:56


Mad Catz introduces new S.T.R.I.K.E. 13 Mechanical Gaming Keyboard
Posted 25-Sep-2020 11:34


Vodafone NZ upgrades international submarine network
Posted 25-Sep-2020 09:09


Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.