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343 posts

Ultimate Geek
+1 received by user: 40


Topic # 58061 5-Mar-2010 19:21 Send private message

I ported my Telecom number over to Slingshot and I don't appear to be able to recieve any messages to the phone from outside the Vodafone Network (Specifically Telecom), and I can't be sure if they're even sending.

Is anyone else having this issue?





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1815 posts

Uber Geek
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Trusted

  Reply # 304888 5-Mar-2010 19:43 Send private message

How long ago was the port completed?



343 posts

Ultimate Geek
+1 received by user: 40


  Reply # 304889 5-Mar-2010 19:45 Send private message

Port was completed yesterday morning. I'm on hold with tech support at the moment so we will see what they say





 

 





343 posts

Ultimate Geek
+1 received by user: 40


  Reply # 304890 5-Mar-2010 19:53 Send private message

Tech support said it should work now. Still doesn't :/





19290 posts

Uber Geek
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  Reply # 304917 5-Mar-2010 21:43 Send private message

Best way to get this issues resolved get a person on Telecom mobile to call Telecom mobile faults and advise the SMS they are sending are not making it to a 027/021 number ported to slingshot mobile.

It will take longer if you call slingshot and then slingshot have to contact telecom and it can go around circles

Its a quick fix on the Telecom side

John



343 posts

Ultimate Geek
+1 received by user: 40


  Reply # 304918 5-Mar-2010 21:46 Send private message

Thanks John.

I was on the phone to Telecom when I got a message from my friend on Telecom. So Slingshot did manage to fix it.





19290 posts

Uber Geek
+1 received by user: 2647
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  Reply # 304921 5-Mar-2010 21:48 Send private message

CamH: Thanks John.

I was on the phone to Telecom when I got a message from my friend on Telecom. So Slingshot did manage to fix it.


Trust me Telecom would have resolved the issue with a exception in there SMSC for your number

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