Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




163 posts

Master Geek


# 61343 14-May-2010 14:14
Send private message

Ok, here is the situation.


Currently I am on slingshot's old inferno plan which is about $60 a month for fs/fs and 15 GB tranfer.

I have asked to change to the newer pro plan which is also about $60 a month for fs/fs and 25 GB transfer.

So the plans cost the same and are both full speed.

But no, I cannot change my plan immediately, I have to wait for anniversary(another 3 weeks), so this month I don't get the extra 10 GB.

So, why should I have to wait?
They don't have to do anything to the connection itself or even change the billing amount.
They just have to change in their own system the plan I'm on.

I have been told that it's a no can do from slingshot because they 'can't change their system'.

What absolute rubbish, anyone with even half a brain woiuld know the very little it takes to make the change.

I am so frustrated I am thinking on running back to telecom, who at least try to accomodate a users requests or find some workaround to acheive something similar(Perhaps ust crediting my account some transfer to make it equal??!!).

I think this kind of thing is just very poor, it leaves users with a sour taste, the sort that makes them want to share their disgust with the world.

Slingshot, sharpen up!

Create new topic
8034 posts

Uber Geek

Trusted

  # 330171 14-May-2010 15:45
Send private message

Dr Ragnor prescribes a reading of this blog post (make sure you read the entire post especially the last paragraph or so).
http://sethgodin.typepad.com/seths_blog/2010/01/amplifying-complaints.html

.. then new send a message/request to Slingshot on their twitter or their own official forums.


1819 posts

Uber Geek

Trusted

  # 330192 14-May-2010 17:13
Send private message

3 weeks, that sounds like you have to wait until the start of your next billing round for the plan to be upgraded or changed.
Which is normal and nothing to stress about. They normally do the change a couple of days before the end of the billing period, so you will have 25GB to use in two days and then get another 25GB when you plan resets. Look in Visibill.co.nz for the dates of when your plan changes.

They don't do it straight away as your BB plans are paid in advance, so any changes happen at the start of the next billing month.

Slingshot don't have an official forums, they have an unofficial one, but since ScottH has gone there is little hope of that becoming an official support system, which is kind of sad, as Orcon & Vodafone have official forums.

 
 
 
 


Mad Scientist
20930 posts

Uber Geek

Trusted
Lifetime subscriber

  # 330201 14-May-2010 18:06
Send private message

what happened to scottH?

1819 posts

Uber Geek

Trusted

  # 330217 14-May-2010 20:19
Send private message

ScottH has left Slingshot and gone to the UK to work and play.

8034 posts

Uber Geek

Trusted

  # 330658 16-May-2010 16:59
Send private message

Yeah basically billing systems are complex and expensive to develop and change. Lots of places prefer to avoid the complexity of pro rata charges for plan changes mid billing period.

If you've ever seen a Telecom bill where you're changed plan mid month it's been known to drive people insane.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58


Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.