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Topic # 67797 8-Sep-2010 14:10
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I changed my account almost 3 weeks ago only to remove:

Data 200 plan and text 600 from my Mobile account  


Then get a bill this month saying I have to pay for the data plan and the text 600...but for a month in advance?

So I've got an extra high bill.  Went on the online help and requested a response, over a week and a bit later.  No response.

What should I do?  Not pay my bill?  Not the first time the billing has been screwed up, it was screwed up last month, they discounted part of it, but said I had to pay it in full and that the discount would come off this month.

Also today I logged back into my account online and Data was reticked(text was unticked, yet I'm still charged for it) and I've changed it again to unticked.

What do I do?  Rang the 0800 89 2000 number and no one picked up...and no message to even say I'm calling Slingshot.






I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

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  Reply # 378007 8-Sep-2010 20:49
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All good resolved via a 45 min phone call(38 mins waiting)



$0.58

Payment Received - Thanks!




$0.58
Wicked :)

Just owe 0.58c now, billing error and removed Data + text plans since the website doesn't do it....bear that in mind, anyone wanting to change plans, must call, the website while it looks like it does it. Doesn't change anything




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

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  Reply # 378109 9-Sep-2010 08:40
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Need help to pay your bill bro?

I can lend you the money, you just need to pay 8%* interest and 52 payments through out the year.



*Per Day 

Seriously, I think they should give you a gift voucher if you spend more than 10 minutes waiting on the phone for the csr's.



2260 posts

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  Reply # 378122 9-Sep-2010 09:08
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Yeah bro fully agreed eh, we gotta do a round of beer golf soon!!!

Get the crew together at yours or mine, get some beers and start the fun




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

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