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69 posts

Master Geek

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  Reply # 549006 23-Nov-2011 18:29
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Sounds like a line profile issue. Will get it analysed and fixed asap




ScottP

999 posts

Ultimate Geek
+1 received by user: 56

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Slingshot

  Reply # 549016 23-Nov-2011 18:58
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Hi Stitch,

I am one of the Senior Complex Technicians here at Slingshot,

Could you please PM me your account number, and I will look into your issues personally.

-Peter




5 posts

Wannabe Geek


  Reply # 549093 23-Nov-2011 21:58
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Switched from Orcon to Slingshot unlimited yesterday:



The speed is very slow and the internet is only working under G.dmt mode rather than ADSL2+ mode. The internet connection randomly drops out.

Orcon:


572 posts

Ultimate Geek
+1 received by user: 20


  Reply # 549122 23-Nov-2011 23:07
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 Telecom



Slingshot



I am seriously thinking of moving back



999 posts

Ultimate Geek
+1 received by user: 56

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Slingshot

  Reply # 549180 24-Nov-2011 07:50
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Hi Pcpop,

I'll have a look at your line when i get in to work today and see what I can do to help.




999 posts

Ultimate Geek
+1 received by user: 56

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Slingshot

  Reply # 549181 24-Nov-2011 07:52
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Hi Stitch,

As advised at 8:30 last night, I have placed your line on some analyzers overnight.

I am confidant we can fix your problem, but please allow me at least 24hrs to test things. I intend on calling you or providing some progress this afternoon and from my brief look at your line while I started the analysers it looks like we could resolve things fairly easily.




455 posts

Ultimate Geek
+1 received by user: 26

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  Reply # 549274 24-Nov-2011 10:53
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Hi Guys

We were experiencing some network issues yesterday that may have impacted speeds. Last night also it looks like had different issue again. Well lets hope that all the problems come at once and get fixed before the xmas period.

Right at this moment there are no known issues network traffic is normal.

Thanks
Bevin




---------------------------------------------------------------
Nebukadnessar


999 posts

Ultimate Geek
+1 received by user: 56

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Slingshot

  Reply # 549308 24-Nov-2011 11:42
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Hi Stitch,

I cannot see any issue on your line at this end so far.
You appear to have had 3 stable sessions since you joined us, one for 14hrs+ and the other 2 for 2-3 hours each.
This issue may have been related to the known outage we had on our network last night and sporadically yesterday.

I note that from roughly the time of your post for the next 4-5 hours you were managing to download 2-3GB per hour during peak time which suggests things are a bit more stable now.

Your downloading and uploading is quite high for this period so it is possible that the reason you were having problems browsing may also have been effected by this heavy usage (in a 7 hour period from 6pm onwards 2gb uploaded 14gb downloaded).

If you like however I can place your line on further analysers and see what else I can investigate. It's possible we would need to call you and do some troubleshooting and possible get some testing details from you.




5 posts

Wannabe Geek


  Reply # 549318 24-Nov-2011 11:54
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Slingshot: Hi Pcpop,

I'll have a look at your line when i get in to work today and see what I can do to help.


I switched from orcon to slingshot on November 22nd but most of time I can't even connect to the internet. Today I have to wait more than 5 hours to get online. After around 10 mins it drops out again.

64 posts

Master Geek


  Reply # 549370 24-Nov-2011 12:49
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Loving my new unlimited connection; thanks Slingshot.
I am able to max-out my connection which I highly doubted I would be able to do on this new plan.
1.3MB/s - 1.5MB/s coming down constant. 

572 posts

Ultimate Geek
+1 received by user: 20


  Reply # 549376 24-Nov-2011 12:55
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Slingshot: Hi Stitch,

I cannot see any issue on your line at this end so far.
You appear to have had 3 stable sessions since you joined us, one for 14hrs+ and the other 2 for 2-3 hours each.
This issue may have been related to the known outage we had on our network last night and sporadically yesterday.

I note that from roughly the time of your post for the next 4-5 hours you were managing to download 2-3GB per hour during peak time which suggests things are a bit more stable now.

Your downloading and uploading is quite high for this period so it is possible that the reason you were having problems browsing may also have been effected by this heavy usage (in a 7 hour period from 6pm onwards 2gb uploaded 14gb downloaded).

If you like however I can place your line on further analysers and see what else I can investigate. It's possible we would need to call you and do some troubleshooting and possible get some testing details from you.





yes things have been much better today but it is off peak time, hopefully it will stay like this, will try again later this evening after 6pm and post results.
I must say that I never got these speeds with telecom, quite happy now as long as these speeds stay!

58 posts

Master Geek


  Reply # 549431 24-Nov-2011 14:31
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stitch:
Slingshot: Hi Stitch,

I cannot see any issue on your line at this end so far.
You appear to have had 3 stable sessions since you joined us, one for 14hrs+ and the other 2 for 2-3 hours each.
This issue may have been related to the known outage we had on our network last night and sporadically yesterday.

I note that from roughly the time of your post for the next 4-5 hours you were managing to download 2-3GB per hour during peak time which suggests things are a bit more stable now.

Your downloading and uploading is quite high for this period so it is possible that the reason you were having problems browsing may also have been effected by this heavy usage (in a 7 hour period from 6pm onwards 2gb uploaded 14gb downloaded).

If you like however I can place your line on further analysers and see what else I can investigate. It's possible we would need to call you and do some troubleshooting and possible get some testing details from you.





yes things have been much better today but it is off peak time, hopefully it will stay like this, will try again later this evening after 6pm and post results.
I must say that I never got these speeds with telecom, quite happy now as long as these speeds stay!


look at that speed @@ i can only manage max 15mb/s wtih mine. Anyway I am just happy no more lag on youtube HD. 

58 posts

Master Geek


  Reply # 549433 24-Nov-2011 14:34
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kaljames79: Loving my new unlimited connection; thanks Slingshot.
I am able to max-out my connection which I highly doubted I would be able to do on this new plan.
1.3MB/s - 1.5MB/s coming down constant. 


I am guessing you are either not in AK or your zone is not cabanised yet?

1.3 to 1.5 is rather slow for a cabinised area. 

572 posts

Ultimate Geek
+1 received by user: 20


  Reply # 549437 24-Nov-2011 14:41
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Thanks a lot Scott and Peter, speeds are very good, just hope it stays this way

572 posts

Ultimate Geek
+1 received by user: 20


  Reply # 549441 24-Nov-2011 15:06
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Speed has started to come down, will be interesting to see what it is like after 6pm

 

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