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  Reply # 536677 23-Oct-2011 12:03
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Regs:
Aaroona: Not sure if its been raised, but the slingshot website states you must have a 12 month contract and there are early termination charges, which is contrary to what they have posted here....

My guess is because they've merged the old deal with the new deal, but that could create a little bit of confusion is all. Plus they still then mention the old price...







thats probably if you buy it *with* the homeline.? i assume the 12 months relates to the homeline bit, not the broadband unlimited bit.

The $149 is only for broadband termination, homeline termination is an extra $50.
But I don't think the above page image has been has been updated to reflect this deal,
http://www.slingshot.co.nz/internet has the line "Broadband UNLIMITED costs $60 per month regardless of whether you have your landline with Slingshot or another provider."
Not sure if that includes having tolls with Slingshot or if that will be an extra charge.



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  Reply # 536682 23-Oct-2011 12:32
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Thanks for your feedback.

A few final points on this matter before the All Blacks kick off:

1. Some of the content on the web site is not accurate and this has been sent to marketing for correction first thing Tuesday. Apologies and thanks for highlighting.
2. I can assure you the offer is $60 unlimited broadband with no contract - you need to have an existing Homeline, but this does not need to be with Slingshot.
3. If you do move your Homeline to Slingshot it will cost between $41-$51 depending on where you live. There will be no contract on the Homeline either for customers that choose this option.
4. All advertising will make it clear that a Homeline is required and that customers need an existing modem - this offer is clearly targeting existing broadband users.
5. This is not misleading advertising, the offer represented is accurate. There are no hidden costs and Slingshot is not requiring you to move your Homeline or calling. As you're aware, excluding Naked Broadband customers all broadband users in NZ must have a Homeline.

While I appreciate the concerns in relation to the quality of the service, as stated there has been significant investment in this area. Our confidence in the performnace is reflected in offering no contracts.

Adrian

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  Reply # 536690 23-Oct-2011 13:51
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AdrianD: Thanks for your feedback.

A few final points on this matter before the All Blacks kick off:

1. Some of the content on the web site is not accurate and this has been sent to marketing for correction first thing Tuesday. Apologies and thanks for highlighting.
2. I can assure you the offer is $60 unlimited broadband with no contract - you need to have an existing Homeline, but this does not need to be with Slingshot.
3. If you do move your Homeline to Slingshot it will cost between $41-$51 depending on where you live. There will be no contract on the Homeline either for customers that choose this option.
4. All advertising will make it clear that a Homeline is required and that customers need an existing modem - this offer is clearly targeting existing broadband users.
5. This is not misleading advertising, the offer represented is accurate. There are no hidden costs and Slingshot is not requiring you to move your Homeline or calling. As you're aware, excluding Naked Broadband customers all broadband users in NZ must have a Homeline.

While I appreciate the concerns in relation to the quality of the service, as stated there has been significant investment in this area. Our confidence in the performnace is reflected in offering no contracts.

Adrian

No contract is a significant improvement on previous slingshot offerings. I have stuck with slingshot for a few years now, and was disappointed that previous plans involved new contracts for existing customers. I disagree with your point about homelines because my current plan has it bundled but thanks for ensuring that its clear in future advertising -- i don't pay separately for slingshot homeline and i thought UBA plans (naked DSL) could now be provisioned with or without POTS instead of homeline being a prerequisite.

Can you advise if there is a naked DSL equivalent to this plan without homeline? I find iTalk works quite ok and been thinking to port my landline number to a second VoIP service.

Regs: Really, you should be applauding this company for persisting to offer and improve a service that everybody seems to want, yet most other companies have run away from providing ..   

As long as they dont promise a "better place" that often isn't delivered on. Can't use Telecom as an excuse for terrible peak time speeds because I'm on "Next Big Thing" which is unbundled. I do have to applaud Slingshot as being the masters of mass marketing, and I wish I could think up brilliant marketing campaigns like that. Unfortunately that creates high expectations.

Sorry freitasm, thats a good point although advertising has to be responsible too. I should still give him a break being a first time poster.




Qualified in business, certified in fibre, stuck in copper, have to keep going  ^_^

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  Reply # 536693 23-Oct-2011 13:55
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AdrianD: While I appreciate the concerns in relation to the quality of the service, as stated there has been significant investment in this area. Our confidence in the performnace is reflected in offering no contracts.


Thanks for your update.  Appreciate having official Slingshot staff on here. 

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  Reply # 536695 23-Oct-2011 14:02
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Ok, so can you turn my current slingshot naked connection into this deal with a promise of zero downtime? I realize you will have to add some PSTN to the line but that should be able to be done without messing with the data services provided from the cabinet, and as I wont be using it there will be no need for me to do anything at this end.

If so I will switch it over, as the contracts were what was preventing me in the past - with the need to switch away if I happen to end up with 2 complaints etc ;)




Richard rich.ms

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  Reply # 536752 23-Oct-2011 17:09
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I'll give it a go. I signed up but I may have trouble with having my current homeline account separate.

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  Reply # 536763 23-Oct-2011 17:52
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P1n3apqlExpr3ss: So for clarification, its $60 for the broadband only and you can keep your current homeline and tolls or switch over to slingshot if you wish to?

"Double the International bandwidth of the first All You Can Eat plan."

How does one explain that though?


3 weeks ago, uncached torrents would sit around 40kB/s anytime
Since last week, uncached torrents now sit around 130kB/s anytime

And as always, cached torrents come down at 500kB/s+ anytime, usually faster after 3am.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




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  Reply # 536771 23-Oct-2011 18:44
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It is a little lame that the only two payment options are credit card or direct debit. Neither of those options suit me and direct credit is so easy to implement...

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  Reply # 536788 23-Oct-2011 20:02
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slingshot/callplus must have halved their international bandwidth costs recently... our busines fibre plans have doubled in international speed too. i've been very happy with the performance over the last few years. the network team even made an excellent effort to improve the speeds to some international sites i was finding sub-par performance with - now those sites perform better than on almost every other ISP i've tested lately...




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  Reply # 536789 23-Oct-2011 20:05
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For those that would like an indication of speed for AYCE:



My line:


Rural ADSL
8128/706  
Fastpath 





These are speedtests run last night:

SS Speedtest:

Download Speed: 5407 kps (675.9 KB/sec transfer rate) Upload Speed: 598 kps (74.8 KB/sec transfer rate) Packet Loss: 0 % Jitter: 0 ms Latency: 32 ms Test Server: nz-akl

 

FTP Speedtests to LA servers:   3-4 Mbps.

 

Speedtest.net results: 





 





 

Current speedtests: (during a higher network load time period)


You tube speedtest:   3300-4000 Kbps  




                




NZ / AU Battlefield 4 Gaming Community
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  Reply # 536983 24-Oct-2011 18:44
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1080p: It is a little lame that the only two payment options are credit card or direct debit. Neither of those options suit me and direct credit is so easy to implement...


The two options they have put the ball squarely in their court. With direct credit, you are at the mercy of the customer to pay you on time. 

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  Reply # 537026 24-Oct-2011 21:17
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Hold on a tick, Naked BB is BB without a phone line, your plans look as though they need a PHONE LINE connection in order to use your plans.

You need to clearly stipulate this and outline this is NOT naked at all.

Please clarify?

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  Reply # 537028 24-Oct-2011 21:22
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1080p: It is a little lame that the only two payment options are credit card or direct debit. Neither of those options suit me and direct credit is so easy to implement...


I pay by internet banking deposit




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Axe

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  Reply # 537039 24-Oct-2011 21:48
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I'm failing to see how people are getting so easily confused. It says an existing homeline is required, no where does it say it needs to be with Slingshot, or this plan being naked broadband.

I might try this out for a month or two seeing as there's no early termination fee. 

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  Reply # 537364 25-Oct-2011 17:07
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How soon can you cancel if your not happy with it? Within a week? Or do you have to wait until the end of the month?

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