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18 posts

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  Reply # 539454 31-Oct-2011 10:34
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AdrianD: Thanks for your feedback.

A few final points on this matter before the All Blacks kick off:

1. Some of the content on the web site is not accurate and this has been sent to marketing for correction first thing Tuesday. Apologies and thanks for highlighting.
2. I can assure you the offer is $60 unlimited broadband with no contract - you need to have an existing Homeline, but this does not need to be with Slingshot.
3. If you do move your Homeline to Slingshot it will cost between $41-$51 depending on where you live. There will be no contract on the Homeline either for customers that choose this option.
4. All advertising will make it clear that a Homeline is required and that customers need an existing modem - this offer is clearly targeting existing broadband users.
5. This is not misleading advertising, the offer represented is accurate. There are no hidden costs and Slingshot is not requiring you to move your Homeline or calling. As you're aware, excluding Naked Broadband customers all broadband users in NZ must have a Homeline.

While I appreciate the concerns in relation to the quality of the service, as stated there has been significant investment in this area. Our confidence in the performnace is reflected in offering no contracts.

Adrian


 

Adrian, could you confirm this part, I just called customer service to sign up as a new customer and was told if I want to sign up for homeline and broadband unlimited package I would have to have a 12 month contract even if I have my own modem. I'm slightly confused :)

Just to clarify, we have been overseas and have just returned to NZ so would a completely new signup ie: no existing phone services at the moment Cheers.

69 posts

Master Geek

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  Reply # 539470 31-Oct-2011 11:05
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Hi Rounder - definitely should not be a contract in this instance, unless you want a new modem. Can you PM me your details and we will get this sorted for you?
or alternatively, drop me an email: scott.page@team.slingshot.co.nz
 




ScottP

 
 
 
 


69 posts

Master Geek

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  Reply # 539473 31-Oct-2011 11:08
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Definitely should be no contract if you are signup up for thew UNLIMITED plan with HL and calling.

PM me your details and we will ensure it gets fixed.

Regards

Scott@Slingshot 




ScottP

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  Reply # 539711 31-Oct-2011 20:48
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I just called to change over to it and was told that there was a contract on the "homeline and tolls" which would be $50 to buy outof should the need arise - username is the same with SS as here, could it get looked into please? The guy even put me on hold and cliamed to have consulted with a team leader over the matter.




Richard rich.ms



51 posts

Master Geek
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Vocus

  Reply # 539716 31-Oct-2011 20:56
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Hi Richms,

That is 100% incorrect.

Will make sure the contact centre are properly briefed.

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  Reply # 539726 31-Oct-2011 21:13
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Had a call from SS about the matter. Sweet as service there.

Now I have to blast thru this just rolled over 50 gig block before the change happens. And get suggestions for a good use for a "landline" - perhaps I could get my asterisk box reciting pi to anyone that calls? ;)




Richard rich.ms

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Inactive user


  Reply # 540672 3-Nov-2011 12:15
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I just wanted to answer my own qualm on payment systems. After signing up you are able to change your payment method (My Account > Payment Method) to any one of the following:

Credit Card
Cheque
Internet/Telephone Banking
NZ Post Shop
Direct Debit (additional steps required)

I think this is an excellent range of options and perfect for me. Possibly adding a note to your join page that after signing up you are able to change your payment method could be an idea for the future Slingshot :)

69 posts

Master Geek

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  Reply # 540675 3-Nov-2011 12:21
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Thanks 1080p - good feedback - we will definitely take a look at our signup experience and ensure we offer the right options.

Cheers
Scott
 




ScottP

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  Reply # 540681 3-Nov-2011 12:30
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Pro tip: If you pay by credit card through My Account/Payment details then they retain your card details and automatically charge you each month (you can call up and get them to 'forget' your card details).

BUT if you pay by credit card through Visibill, then they dont automatically charge you.

Handy if you use a debit card, dont have an arranged overdraft, and your bank balance hovers around $0.01 regularly

133 posts

Master Geek
+1 received by user: 41


  Reply # 542864 8-Nov-2011 22:23
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There have been some fantastic speed increases over the last few weeks. 
Here are my results:











My Question to Slingshot:


How come existing AYCE users do not get the same pricing as this "Unlimited" plan? The 2 plans are the same from everything I can see as far as bandwidth pool & both national & internationl routing, it only appears to be a billing code difference.

Going via the website, the $60/m is the permanent pricing on the Unlimited plan...yet we're still stuck paying $80/m on AYCE? It's fair enough for those on the "half price for 6 months" promo to remain on their pricing until the end of their 12 month contract, but those paying $80 from the start (personally I only joined AYCE 3 months ago just before the promo) it seems unfair that they be paying an extra $240/year for exactly the same, just because they were earlier adopters.


When calling the helpdesk, the only response we get is No - you're locked into a contract - if we want the new pricing, we have to cancel our connection - pay a $150 ETF, and rejoin paying a new connection fee.


You pride yourselves on being 100% Kiwi based support yet there are never any provisions made for existing customers - Slingshot targets all its specials only to its new customers, then once you're "locked in", the above seems to be the standard response, which can't be great for churn.

124 posts

Master Geek
+1 received by user: 1


  Reply # 543069 9-Nov-2011 12:40
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Jarsky: How come existing AYCE users do not get the same pricing as this "Unlimited" plan? The 2 plans are the same from everything I can see as far as bandwidth pool & both national & internationl routing, it only appears to be a billing code difference.

Going via the website, the $60/m is the permanent pricing on the Unlimited plan...yet we're still stuck paying $80/m on AYCE? It's fair enough for those on the "half price for 6 months" promo to remain on their pricing until the end of their 12 month contract, but those paying $80 from the start (personally I only joined AYCE 3 months ago just before the promo) it seems unfair that they be paying an extra $240/year for exactly the same, just because they were earlier adopters.


Keep on to them, they changed me over.

133 posts

Master Geek
+1 received by user: 41


  Reply # 543110 9-Nov-2011 13:36
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Yeah I would definately do that, but I guess my question is more aimed at Slingshot - on an official reason as to why for the same service, early adopters should still face a penalty. 

You don't see that from the likes of Telstra, Telecom & Vodafone - if they upgrade their plans, they upgrade existing users - they don't tell them to just go and cancel their service, pay $150 cancellation, rejoin and pay another $50 connection, and potentially putting you out of service for a few days, or worst case - losing your broadband port to a port waiter.

69 posts

Master Geek

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  Reply # 543133 9-Nov-2011 14:11
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Jarksy - drop me an email on scott.page@team.slingshot.co.nz and I'll see what I can arrange for you




ScottP

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  Reply # 543222 9-Nov-2011 16:39
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I thought I saw a post where someone mentioned that this plan was not very suitable for gaming? Any more comments on this? I'm trying to decide between this plan and Telecom TH 60GB.



51 posts

Master Geek
+1 received by user: 4

Vocus

  Reply # 543224 9-Nov-2011 16:45
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There is not much risk trying All You Can Eat first as there is no contract.

Adrian 
(Note:  views above may be biased)


[Mod (N8): Views above are biased, poster is a CallPlus employee]

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