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318 posts

Ultimate Geek
+1 received by user: 19


Topic # 101473 2-May-2012 15:19

Just a rant, because my mind's literally quite blown by the response I got from twitter..

I have signed up to Orcon's new plan, 200GB. I put forward the order of new $99/200GB plan via Orcon's website on 23rd of April, and received an confirmation e-mail notifying me the date of change over. Originally 27th of April, I was rather impressed. It's probably quite popular, as it got pushed back to today.

This is the email 
  • A refund for your current plan for the period 02/05/12 to the 23rd of the month - as you've prepaid this part already.
  • A part month charge for your new Orcon Genius plan from 02/05/12 to the 23rd along with the base charge for the next period (as normal).
  • Any data used until the 02/05/12 will fit within your current full data cap. So going over this cap before 02/05/12 will incur casual data charges as normal.
  • Any data used from 02/05/12 to the 23rd will fit within a partial month data cap, based on the portion of the month left from 02/05/12 to the 23rd.
Apologies for the confusing bill in advance, we are in the process of streamlining it for the future.


Per my understanding (unless my comprehension have failed me), it means that..
1. I will be charged pro-rata rate for 02/05 to 23/05 on the new plan
2. My current cap of 55GB is available to me up to 02/05 
3. From 02/05 to 23/05 (the pro-rata period) the data is presumably 200GB/31 days * 21 days = 135GB

If I am to make my dollar work, then I should be using up my 55GB by today, and have 135GB till 23rd of May, but I am not the sort of folk, plus I do appreciate Orcon's new offer, so I have used around 15GBish.

Now according to Orcon's twitter response, my plan for this month is actually 30GB, since the new plan starts 23rd of May, rather than immediately!

This wasn't mentioned anywhere. From all the e-mails and communications I got from Orcon and from their website nowhere did it say the plan is effective from 23rd of May, when I order a new plan, and switchover date came, I expect to be on the new plan.

So now I actually have half of data to use when compared with my old plan! Since I was on 55GB/31days and from now to 23rd of May I only have "partial month data cap based on the portion of the month left" great wording Orcon.

I shudder to think if I didn't check and used the full 200GB I'd be paying 200- (30/31 * 21) = 179.7 * $2/GB = $359

For now I'd be imposing digital-austerity measure for my household.... But seriously Orcon, keep your customers updated. Especially when it defies common sense. Keep them updated will save a lot of trouble down the road.

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318 posts

Ultimate Geek
+1 received by user: 19


  Reply # 618416 2-May-2012 15:44

Orcon have just fixed it.

Before: https://i.imgur.com/G2d1I.png

After: https://i.imgur.com/CTpMX.png

Good job!

374 posts

Ultimate Geek
+1 received by user: 23


  Reply # 620429 6-May-2012 13:33
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Good thing I spotted this post, we had our plan changed over on Thursday. So thinking we had 1TB to use we have started to use up a fair bit of data.

Should be an interesting battle with Orcon support to get this fixed.

 
 
 
 


374 posts

Ultimate Geek
+1 received by user: 23


  Reply # 620860 7-May-2012 10:43
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We contacted Orcon yesterday and they have logged a ticket with accounts.
Looking at twitter this morning they are still telling people the new caps start on the 23rd, which is BS. If they had said anything about this on the site we would have waited until closer to the end of the month.

Going from 105GB a month down to 30GB is pretty lame.

1245 posts

Uber Geek
+1 received by user: 137


  Reply # 620873 7-May-2012 10:50
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My personal experience with Orcon has left a sour taste - the speeds were great however, I was guaranteed a downtime almost once every month.

Also it was sleazy of them to include in the fine print for a 4 week termination notice. For that I will never return to them.

374 posts

Ultimate Geek
+1 received by user: 23


  Reply # 620882 7-May-2012 11:05
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I had a closer look at alliao's screenshots, looks like all they did is display his next months plan which still only comes into affect on the 23/05/12. Pretty disappointing if that is the case.



318 posts

Ultimate Geek
+1 received by user: 19


  Reply # 620891 7-May-2012 11:17

I took screenshots way too quickly, I think they were still updating it at the time, as of now it's been corrected. I would suggest talking to them, and make it known that it's bad practise to downgrade people's data without some communication before hand. It's pretty obvious they have not think this through!

245 posts

Master Geek
+1 received by user: 66

Trusted

  Reply # 621328 7-May-2012 22:51
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I had the same issue dropped to 30 GB without explanation. The email they sent was so obfuscating it would make Banks blush. One tweet and Orcon bumped me up to 200GB immediately :)

374 posts

Ultimate Geek
+1 received by user: 23


  Reply # 621416 8-May-2012 08:44
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No change yet, time for another call.

Edit: This time I was told they had made a stuff up with the accounts and it will be corrected in the next 1-2 days :)

944 posts

Ultimate Geek
+1 received by user: 34


  Reply # 624734 14-May-2012 11:12
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Just checked my account. I was told the increase would not happen until 23 May but looking at my account it appears that it already has the increase. Trouble is there seems a disconnect between what they say your plan is and what you actually get when the bill comes out so will ahve to wait till may 23 to be sure


plas: No change yet, time for another call.

Edit: This time I was told they had made a stuff up with the accounts and it will be corrected in the next 1-2 days :)




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