Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
226 posts

Master Geek
+1 received by user: 9


  Reply # 636831 6-Jun-2012 17:45 Send private message

Well after being promised we would not be charged for Quickflix usage we received a bill of $44.00 for overage charges.

I called them up and they checked the notes from my earlier call to them where they said they would not charge the excess usage due to this problem. They put in a request for this amount to be credited back.

Then today my flatmate (the a/c holder) gets an email saying the request has been denied due to us not providing the email address the Quickflix account is registered too, we need to provide the email address and then they will resubmit the credit request. They never asked for it during the 2 earlier calls.

What a lot of hassle to go thru over something that was not meant to be charged for in the beginning.

Needless to say I will not be signing up with Orcon when I get my own place.



726 posts

Ultimate Geek
+1 received by user: 18


  Reply # 636839 6-Jun-2012 17:54 Send private message

If my case is anything to go by you will not even get the credit. I am sick of ringing requesting a credit for overcharge. To be fair it may turn up on my account next billing cycle but I would like to know in advance and either receive a credit note for the amount or be able to see it online before it gets to next billing cycle.
I want to be an Orcon customer but they are just not playing the game. Being owned by a Crown SOE or whatever Kordia is one woujld expect that they would pay a bit more attention to their accounting systems. Wonder if they are subject to Goverment Auditors I woujdl imagine they are. maybe a quick note to them would get desired action


DeroyBoy: Well after being promised we would not be charged for Quickflix usage we received a bill of $44.00 for overage charges.

I called them up and they checked the notes from my earlier call to them where they said they would not charge the excess usage due to this problem. They put in a request for this amount to be credited back.

Then today my flatmate (the a/c holder) gets an email saying the request has been denied due to us not providing the email address the Quickflix account is registered too, we need to provide the email address and then they will resubmit the credit request. They never asked for it during the 2 earlier calls.

What a lot of hassle to go thru over something that was not meant to be charged for in the beginning.

Needless to say I will not be signing up with Orcon when I get my own place.




Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest




726 posts

Ultimate Geek
+1 received by user: 18


  Reply # 637678 8-Jun-2012 10:02 Send private message

Just an update on my account woes. Despite two telephone calls to Orcon where they promised me that they would get a credit issued I now have received an email from orcon's credit manager pointing out that I still owe them that amount. Despite paying my bill and only leaving the disputed amount owing they obviously have done nothing.
Rang then again this morning and the call centre person says yes we can see you gave disputed this amount and we sent a note to our accounts Dept but despite the two previous calls nothing has happened. They promise to ring back and never do. 
The call answerer has promised he will get back to me but of course the last two said that. Honestly if I ran a business where staff promise a customer something like a call back and do not carry it out they should be looking fior new jobs.




Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung Galaxy SIV rooted
Samsung P1000 7" Tablet
Samsung 8.9" Tablet
Asus Nexus Tablet 7.0

ASUS eee Transformer with dock
Speedtest


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49


James Pascoe Group switches to Rimini Street for support of SAP aplications
Posted 10-May-2017 18:40


Microsoft New Zealand introduces breakthrough employee family leave benefits
Posted 10-May-2017 18:37



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.