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70 posts

Master Geek
+1 received by user: 5


  # 837184 15-Jun-2013 11:13
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Oh and forgot to mention, that wasn't a P2P test

3 posts

Wannabe Geek


  # 837187 15-Jun-2013 11:23
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Thanks for the reply FireEngine.  

Yes, I have 2 power adapters issues so far, when I was on the phone with the oversea Tech support last night they mention they have logged a new ticket to send me a Third adapter or + another modem . The power adapter currently I am using with the Orcon modem is my personal router adapter, so I had to take it offline to spare a compatible power adapter for the Orcon Modem. Really all I need is a working adapter from Orcon again so I can have my adapter back for my other router.

It would be really appreciated if orcon can actually check if the replacement hardware is in a working state BEFORE sending them to the customer.

Btw I got my phone running this morning,  thanks for the Orcon team who sorted this out..  
and all credits goto GEEKZONE  


cheers


 
 
 
 


39 posts

Geek
+1 received by user: 19


  # 837193 15-Jun-2013 11:39
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I've yet to look over the entire lot of details, but if I feel something is not right I'll pass it onto a specialist to double check...


I just posted my random results here and an expert diagnosed my symptoms near on immediately... what results are you getting? Admittedly, my issue with dropped packets isn't resolved yet... but that's just cause I've been waiting to call the helpdesk until I can have answers from their predictable scripted questions... trying another modem/router, different phone port in the house, with/without adsl filter, different filter, different ethernet cable from modem to computer, try from two different computers etc before I put myself through the helpdesk experience...

1217 posts

Uber Geek
+1 received by user: 233

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  # 837196 15-Jun-2013 11:53
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kamrind: I don't think orcon is tellingg the truth..... I've been sending packets to two different ip's over the past 48 hours one located in New Zealand and one in the USA.... The purpose of this was to check if and when internet shaping occurs, and the results aren't that great to tell you the truth....
I've yet to look over the entire lot of details, but if I feel something is not right I'll pass it onto a specialist to double check...


Thats a pretty big accusation, we dont have "Orcon" on here, we have a group of people, individuals, giving of their time to be here and I will vouch that not one of us is interested in misleading you.

Now if you have some data you would like us to look at then by all means lets have it but accusations should be carefully made at the END of that process, not the beginning.

And you do know we dont control the entire internet right? I have no idea where the ips are you are testing to but if they are off our network then traffic can be shaped, delayed or routed outdide our control.




Regards FireEngine


70 posts

Master Geek
+1 received by user: 5


  # 837247 15-Jun-2013 13:37
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FireEngine:
kamrind: I don't think orcon is tellingg the truth..... I've been sending packets to two different ip's over the past 48 hours one located in New Zealand and one in the USA.... The purpose of this was to check if and when internet shaping occurs, and the results aren't that great to tell you the truth....
I've yet to look over the entire lot of details, but if I feel something is not right I'll pass it onto a specialist to double check...


Thats a pretty big accusation, we dont have "Orcon" on here, we have a group of people, individuals, giving of their time to be here and I will vouch that not one of us is interested in misleading you.

Now if you have some data you would like us to look at then by all means lets have it but accusations should be carefully made at the END of that process, not the beginning.

And you do know we dont control the entire internet right? I have no idea where the ips are you are testing to but if they are off our network then traffic can be shaped, delayed or routed outdide our control.



The IP address in New Zealand and is also an orcon fibre 100mbps/50mbps connection, the other is an ISP server in the USA (my father owns the company) and they don't do internet shaping or packet inspection as its optional for an ISP in the USA to opt in....
So unless the wholesale end of Orcon does it on "Orcon's" behalf, (not referring to as you've said "the group of people, individuals") then there is definitely some sort of shaping or packet inspection happening, and its not just p2p as suggested...

I fix stuff!
1755 posts

Uber Geek
+1 received by user: 425

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Vocus
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  # 837260 15-Jun-2013 14:45
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The IP address in New Zealand and is also an orcon fibre 100mbps/50mbps connection, the other is an ISP server in the USA (my father owns the company) and they don't do internet shaping or packet inspection as its optional for an ISP in the USA to opt in....
So unless the wholesale end of Orcon does it on "Orcon's" behalf, (not referring to as you've said "the group of people, individuals") then there is definitely some sort of shaping or packet inspection happening, and its not just p2p as suggested...


Not sure where we have mislead you. We have always done packet inspection and shaping of traffic since the day Orcon began.

Most ISP's do.

We use our traffic inspection engines to offload to caches and make sure business customers get priority use of the bandwidth. We also use it to shape p2p at peak time to ensure it doesn't effect streaming etc

The internet is a big place (as you know) so we cant say you are going to get great performance to all parts of the internet. Congestion can occur anywhere between Orcon and the ISP you are testing with.

I am one of the people who built and work with both the Orcon and Orcon wholesale networks. So i know it fairly well.


Anyway would love to see your results, so share them when you are ready.


70 posts

Master Geek
+1 received by user: 5


  # 837275 15-Jun-2013 14:56
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Sounddude:

The IP address in New Zealand and is also an orcon fibre 100mbps/50mbps connection, the other is an ISP server in the USA (my father owns the company) and they don't do internet shaping or packet inspection as its optional for an ISP in the USA to opt in....
So unless the wholesale end of Orcon does it on "Orcon's" behalf, (not referring to as you've said "the group of people, individuals") then there is definitely some sort of shaping or packet inspection happening, and its not just p2p as suggested...


Not sure where we have mislead you. We have always done packet inspection and shaping of traffic since the day Orcon began.

Most ISP's do.

We use our traffic inspection engines to offload to caches and make sure business customers get priority use of the bandwidth. We also use it to shape p2p at peak time to ensure it doesn't effect streaming etc

The internet is a big place (as you know) so we cant say you are going to get great performance to all parts of the internet. Congestion can occur anywhere between Orcon and the ISP you are testing with.

I am one of the people who built and work with both the Orcon and Orcon wholesale networks. So i know it fairly well.


Anyway would love to see your results, so share them when you are ready.



Laughing thanks for the reply....

Thast reply is far more in detail, and explains what im seeing, yes i understand that P2P shaping during peak hours is a must, specially at nights when most people are finished work/school/uni....

Another question is, that how much bandwidth and speed is Orcon allocated on the southern cross cable?  because international traffic speeds seem to be slower compared to my vodafone ADSL connection here at this property

 
 
 
 


I fix stuff!
1755 posts

Uber Geek
+1 received by user: 425

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Vocus
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  # 837276 15-Jun-2013 15:07
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kamrind:

Laughing thanks for the reply....

Thast reply is far more in detail, and explains what im seeing, yes i understand that P2P shaping during peak hours is a must, specially at nights when most people are finished work/school/uni....

Another question is, that how much bandwidth and speed is Orcon allocated on the southern cross cable?  because international traffic speeds seem to be slower compared to my vodafone ADSL connection here at this property



For obvious reasons I can't really answer that.

But I can say the new owners are investing heavily in more bandwidth. So should start seeing some good results in the coming weeks.

1217 posts

Uber Geek
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  # 837277 15-Jun-2013 15:09
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kamrind:
Sounddude:

The IP address in New Zealand and is also an orcon fibre 100mbps/50mbps connection, the other is an ISP server in the USA (my father owns the company) and they don't do internet shaping or packet inspection as its optional for an ISP in the USA to opt in....
So unless the wholesale end of Orcon does it on "Orcon's" behalf, (not referring to as you've said "the group of people, individuals") then there is definitely some sort of shaping or packet inspection happening, and its not just p2p as suggested...


Not sure where we have mislead you. We have always done packet inspection and shaping of traffic since the day Orcon began.

Most ISP's do.

We use our traffic inspection engines to offload to caches and make sure business customers get priority use of the bandwidth. We also use it to shape p2p at peak time to ensure it doesn't effect streaming etc

The internet is a big place (as you know) so we cant say you are going to get great performance to all parts of the internet. Congestion can occur anywhere between Orcon and the ISP you are testing with.

I am one of the people who built and work with both the Orcon and Orcon wholesale networks. So i know it fairly well.


Anyway would love to see your results, so share them when you are ready.



Laughing thanks for the reply....

Thast reply is far more in detail, and explains what im seeing, yes i understand that P2P shaping during peak hours is a must, specially at nights when most people are finished work/school/uni....

Another question is, that how much bandwidth and speed is Orcon allocated on the southern cross cable?  because international traffic speeds seem to be slower compared to my vodafone ADSL connection here at this property


So you are now happy you havent been mislead? :-)

As you can imagine it is easy for our answers to get commercially sensitive so if we appear to go coy or have limits then pleas bear with us...




Regards FireEngine


70 posts

Master Geek
+1 received by user: 5


  # 837285 15-Jun-2013 15:34
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FireEngine:
kamrind:
Sounddude:

The IP address in New Zealand and is also an orcon fibre 100mbps/50mbps connection, the other is an ISP server in the USA (my father owns the company) and they don't do internet shaping or packet inspection as its optional for an ISP in the USA to opt in....
So unless the wholesale end of Orcon does it on "Orcon's" behalf, (not referring to as you've said "the group of people, individuals") then there is definitely some sort of shaping or packet inspection happening, and its not just p2p as suggested...


Not sure where we have mislead you. We have always done packet inspection and shaping of traffic since the day Orcon began.

Most ISP's do.

We use our traffic inspection engines to offload to caches and make sure business customers get priority use of the bandwidth. We also use it to shape p2p at peak time to ensure it doesn't effect streaming etc

The internet is a big place (as you know) so we cant say you are going to get great performance to all parts of the internet. Congestion can occur anywhere between Orcon and the ISP you are testing with.

I am one of the people who built and work with both the Orcon and Orcon wholesale networks. So i know it fairly well.


Anyway would love to see your results, so share them when you are ready.



Laughing thanks for the reply....

Thast reply is far more in detail, and explains what im seeing, yes i understand that P2P shaping during peak hours is a must, specially at nights when most people are finished work/school/uni....

Another question is, that how much bandwidth and speed is Orcon allocated on the southern cross cable?  because international traffic speeds seem to be slower compared to my vodafone ADSL connection here at this property


So you are now happy you havent been mislead? :-)

As you can imagine it is easy for our answers to get commercially sensitive so if we appear to go coy or have limits then pleas bear with us...


Yea i understand, worth a try LOL :P

Im just graphing the data that i have got, i'll put it up as soon as i can, hopefully within a few hours. and see what you guys think....



39 posts

Geek
+1 received by user: 19


  # 838107 17-Jun-2013 14:36
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So, do we get to see the results of this testing or what? ;)


More seriously... I've just swapped out all my kit for testing... different phone jack, modem, adsl cable, filter, laptop (including different OS) and ethernet cable... and now get four times the speed I was getting from Orcon's speedtest (from 200kB/s to 800kB/s) and eight times the speed I was getting from my web server in france (from 50kB/s to 400kB/s) - Swapping bits back in seems to point to my near new modem that hasn't been touched since being connected to Orcon a few months back as being part of the issue :-/

It's still significantly slower than when I lived a couple k away in the city... so I'll probably end up talking to the helpdesk and being asked if I'm sure I turned the modem on and have to describe whether the lights are flashing or solid and if I might be trying to access the internet on my microwave rather than a computer etc before getting to the bottom of things... or just finging out that I shouldn't expect decent performance at my house (tho, Chorus' website claims my place should be > 10Mbit).

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