Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

93 posts

Master Geek

# 139530 12-Feb-2014 09:11
Send private message

Have communicated with Orcon three times and had no action so posting here for others to see.

Moved Broadband and Phone away from Orcon mid December after being with them for approx. 10 years due to support getting worse and worse and slow international Bandwidth far too often plus none competitive plans.

After the move was completed with no problems from new supplier I rang and cancelled ALL services with Orcon and received an invoice showing final payments etc on it. I did not believe it was totally correct but could not be bothered querying due to the time it would take with recent support history!

This was charged to my Credit Card no problem.

On 3rd February a charge for the POTS (Telephone line) service was charged again to my Credit Card. There was no invoice received from Orcon prior to or subsequent to covering this!!!!
The port of this number had occurred mid December!!

I have Sent a request for this to be sorted via a Orcon website Form
I have rung Orcon
I have emailed Orcon accounts@

I have had no reply or correspondence from them re reversing this charge or stopping future ones.
During the phone call I was advised details of my request were sent to the accounts department from the Call centre.

Just warning anyone thinking of going to Orcon.
Its HARD to get away afterwards.

There is also no way to remove any credit card information from your account!!!

Obviously Orcon has changed from the company I originally joined and recommended many people towards!!!


Create new topic
1217 posts

Uber Geek


  # 984785 12-Feb-2014 09:27
Send private message

Hi John, if you PM me your account number I'll look into it today.

Regards FireEngine

93 posts

Master Geek

  # 984801 12-Feb-2014 09:53
Send private message

Have done. Thanks.

Off topic totally now but some ramblings.

I see on many topics on Geekzone (covering all types of suppliers) someone from the supplier get into action to solve a problem quickly.
I assume it is to mitigate poor "press" and guess that is true for how many think.

I know that is what I have just done to get a "faster response" and I actually feel bad about doing it believe it or not but it appears to have speeded things up!!

I have gone around the "normal" system that is not performing and beaten it. (I hope so)

So a question for all Geeks?
1   Does this force the system to improve as there is a method to bypass it for a satisfactory result and we assume companies improve systems as a result of feedback
2  Does it put more drain on the system being "beaten" with multiple interrupts causing it to become even worse and therefor add more bypasses to it.

And before anyone asks why did I try to beat the "system"

I got frustrated and I guess that is why it is done.



3499 posts

Uber Geek


  # 984810 12-Feb-2014 10:00
One person supports this post
Send private message

Just do a charge back on the credit card?

Speedtest 2019-10-14

1217 posts

Uber Geek


  # 984840 12-Feb-2014 10:19
Send private message

Hi John looks like you had two accounts with us, the services on the child account had always been billed to the parent.

When you called in, the cancellation of services order was incorrectly placed against the parent account, hence the add-on POTS line on the child account was not cancelled. This is easy to correct. Equally the churn notification came in from your new provider quoting the parent account so it was automatically processed against that account. Certainly other than our standard notice period for the cancellation there didn't seem to be any difficulty in your services moving to your new provider, hopefully with minimum downtime for you.

So please accept our apologies but it was a straightforward human error. I'd like to apologize for the reasons you left us in the first place, we have certainly addressed our international network issues now. All the best with your new provider.

I wil correct the account and PM you the details.

Regards FireEngine

93 posts

Master Geek

  # 984867 12-Feb-2014 10:36
Send private message


Note the real issue was three separate communications to resolve and no response to any of them.
Mistakes happen. Its how they are fixed!


Create new topic

Switch your broadband provider now - compare prices

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08

Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19

Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48

CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42

Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41

Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30

BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14

Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24

2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35

New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13

OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32

Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27

D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07

LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.