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Topic # 177358 30-Jul-2015 20:18
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Hey guys,
Have an urgent issue where there seems to be a problem with Orcon routing through Vocus to our primary US hosting site. The US company answered the phone within 5 seconds and have gotten back to use that it looks like a Vocus (and thus Orcon) routing issue - our ISP. I have rung premium support, it rings for ages then the call just drops? How can I get emergency support as per our contract?

Thanks...





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  Reply # 1355560 30-Jul-2015 21:42
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have you tried their twitter (obv as well as phone/email etc).



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  Reply # 1355593 30-Jul-2015 22:34
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Didn't they stop providing 24/7 gold/premium support some time ago?

 
 
 
 


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Vocus

  Reply # 1355748 31-Jul-2015 10:03
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Zeon: Hey guys,
Have an urgent issue where there seems to be a problem with Orcon routing through Vocus to our primary US hosting site. The US company answered the phone within 5 seconds and have gotten back to use that it looks like a Vocus (and thus Orcon) routing issue - our ISP. I have rung premium support, it rings for ages then the call just drops? How can I get emergency support as per our contract?

Thanks...


Hi there,

If there is still an issue to be looked at here, could you send me a PM with any relevant account info? I'll chase this up with the team for you.

Sorry for the trouble!

Cheers,

Cam

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