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124 posts

Master Geek
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# 209033 9-Mar-2017 19:57
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I have noticed a huge degrade on my connection since last week, I still have internet but having constant lag on video games, I tried restarting many times but problem persist, I tried with another access point, same problem. I rang your tech support, which was useless and asked me to restart my modem again (I told her I have restarted many times). Basically she refused to forward to level 2 support to perform a connection reset.


I went to linetest and made sure no file upload was happening, this is the result https://goo.gl/photos/THeNbKGrhUbTtfPUA


Much appreciated.


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Uber Geek
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  # 1733952 9-Mar-2017 20:22
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just because you have done troubleshooting yourself, doesnt really mean you can skip that that the help desk. just play the game with the help desk staff and you might get somewhere.

 

what makes you think a connection reset will work?


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Uber Geek
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  # 1733959 9-Mar-2017 20:31
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Post your line stats from the modem.

 
 
 
 




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Master Geek
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  # 1733962 9-Mar-2017 20:38
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Device Info

 

 

Manufacturer: NetComm Wireless

 

Product Class: NF4V

 

Serial Number: 141007502586

 

Build Timestamp: 201408221004

 

Software Version: GURNV5.OT132A-8-NC.Orcon-R5B032.EN

 

Bootloader (CFE) Version: 1.0.38-114.170

 

DSL PHY and Driver Version: A2pv6F039i.d25b

 

VDSL PROFILE: 8b

 

Wireless Driver Version: 6.30.163.23.cpe4.12L

 

Voice Service Version: V2.4

 

Uptime: 0D 1H 58M 1S

 

 

This information reflects the current status of your WAN connection.

 

 

B0 Traffic Type: PTM

 

B0 Line Rate - Upstream (Kbps): 793

 

B0 Line Rate - Downstream (Kbps): 17583

 

B1 Traffic Type: Inactive

 

B1 Line Rate - Upstream (Kbps): 0

 

B1 Line Rate - Downstream (Kbps): 0

 

LAN IPv4 Address: 192.168.20.1

 

Service connection type: VDSL

 

Default Gateway: 60.234.8.15

 

Primary DNS Server: 121.98.0.1

 

Secondary DNS Server: 121.98.0.2

 

LAN IPv6 Address:

 

Default IPv6 Gateway: pppoa0

 

Date/Time: Thu Mar 9 20:38:13 2017

 




124 posts

Master Geek
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  # 1733968 9-Mar-2017 20:46
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Funny thing is when I go to speedtest.net, it shows I am with slingshot...


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  # 1733972 9-Mar-2017 21:01
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what speedtest shows means nothing in terms of ISP

 

we need to know what your attenuation figures are




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Master Geek
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  # 1733999 9-Mar-2017 21:08
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So... where do I get that for you?


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  # 1734007 9-Mar-2017 21:16
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device info > statistics > xdsl

 

take a screen shot and upload it and make sure its a good resolution when you post it so its readable


 
 
 
 




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Master Geek
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  # 1734008 9-Mar-2017 21:19
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Here it is. Thanks

 

 

 

https://goo.gl/photos/K9nBeCKQDUtZJpuy6


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  # 1734010 9-Mar-2017 21:21
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given your attenuation your connection speed looks fine.

 

what is your problem? slow connection or something else? if so what did it used to be?


'That VDSL Cat'
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  # 1734011 9-Mar-2017 21:23
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Based on your upload speed on that test and your sync rates i would say..

 

 

 

a, Your using wireless to test, which instantly invalidates any argument of connection issues.

 

b, Your connection is still being used to upload files - You bouncing speeds and jitter would imply this is the likely one on the list.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




124 posts

Master Geek
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  # 1734012 9-Mar-2017 21:23
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We are having:

 

1. slow download speed, eg. screenshot of linetest, same with speedtest

 

2. constant lag on video games, both DOTA and Battlefield 1, same lag on different computers.

 

 




124 posts

Master Geek
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  # 1734013 9-Mar-2017 21:27
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hio77:

 

Based on your upload speed on that test and your sync rates i would say..

 

 

 

a, Your using wireless to test, which instantly invalidates any argument of connection issues.

 

b, Your connection is still being used to upload files - You bouncing speeds and jitter would imply this is the likely one on the list.

 

 

I am aware of uploading files ruins the connection(been through this here before), so I made sure no one was uploading, we didn't have this problem until last week.

 

When uploading files, the downlink drops to less than 1MB, so I am sure this is not the case.


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  # 1734016 9-Mar-2017 21:29
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variable:

 

We are having:

 

1. slow download speed, eg. screenshot of linetest, same with speedtest

 

2. constant lag on video games, both DOTA and Battlefield 1, same lag on different computers.

 

 

Particularly on an ADSL connection (I note the type is VDSL but your rates are very much in realm of ADSL2+), both of these would be caused by having upload traffic causing congestion on the upstream.

 

Have you got a master filter installed? I note the upstream rate is not very high, usually for 17Mbps down you should have a perfect upstream something like 1200kbps

 

But you need to look more closely for any background process which is uploading data (cloud sync, peer to peer, etc).

 

Then do an isolation test - disable wifi, attach only one PC to the router with a cable, make sure nothing is running in background (at all) and then do a test / some gaming.  See how that looks.

 

HTH




124 posts

Master Geek
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  # 1734017 9-Mar-2017 21:34
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ubergeeknz:

 

variable:

 

We are having:

 

1. slow download speed, eg. screenshot of linetest, same with speedtest

 

2. constant lag on video games, both DOTA and Battlefield 1, same lag on different computers.

 

 

Particularly on an ADSL connection (I note the type is VDSL but your rates are very much in realm of ADSL2+), both of these would be caused by having upload traffic causing congestion on the upstream.

 

Have you got a master filter installed? I note the upstream rate is not very high, usually for 17Mbps down you should have a perfect upstream something like 1200kbps

 

But you need to look more closely for any background process which is uploading data (cloud sync, peer to peer, etc).

 

Then do an isolation test - disable wifi, attach only one PC to the router with a cable, make sure nothing is running in background (at all) and then do a test / some gaming.  See how that looks.

 

HTH

 

 

Definitely not wifi problem, just tried wired connection.

 

Google photos manager used to be the source of the problem so I have it turned off already... 

 

I have told everyone else to turn off their computer, mine runs 2 OS, mac and windows, both of them having the same issue, I seriously doubt it's uploading the culprit here, as I wasn't having issues before last week.


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Uber Geek
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  # 1734019 9-Mar-2017 21:42
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Do you have a master filter installed?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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