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217 posts

Master Geek


  # 2196511 12-Mar-2019 13:31
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Delphinus:

I had the same problem with 2Degrees. They dropped prices, I stayed on the old overpriced plan for multiple months before realising. When I called to see what the story was I was told "Oh you were on an old plan we don't offer any more". It sucks. Pretty easy to do a lookup of your customers on the overpriced plan and email them offering a better deal. 



Agreed. When I asked that the live chat rep just said they don’t have the resources to do something like that. Which I don’t agree is true but alas nothing to be done.

1376 posts

Uber Geek


  # 2196531 12-Mar-2019 14:04
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Easily an accounting change, they just choose to keep getting more money that's all.

I've been with ISP's before that adjust your bill for you if you can pay less.

 
 
 
 


Mr Snotty
8923 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 2196534 12-Mar-2019 14:12
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I had this very recently with Voyager. Noticed that we were paying $10/mo more than we should have been. When I contacted Voyager they not only changed the plan, but credited the difference back to the account.

 

I've also had experiences with both BigPipe and 2degrees where their plan prices dropped and I didn't have to do anything. I've noted that Spark / Vodafone / Orcon / Slingshot are often terrible with changing customers over to newer plans as they become available so it is up to you to keep an eye on their plans to ensure you're getting the best bang for buck.

 

So yes, some ISP's do it, others don't.





1409 posts

Uber Geek


  # 2196535 12-Mar-2019 14:13
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A bit like hotels same room sold with different inclusions = different price.

836 posts

Ultimate Geek


  # 2196550 12-Mar-2019 14:51
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The whole "don't have the man power" is a lame excuse for a telco.

 

Database with customers details and plan details.

 

Select all customers on Plan X

 

Import said customer data into SMS mass texting program.

 

Send text to all customers offering better deal.

 

Whats that, 10-15 mins work tops?

 

Short term strategy of getting the most out of each customer each month, or long term strategy of keeping the customer for life by looking after them. Both have their merits, and in modern times when markets shift so quickly in terms of pricing and offerings, maybe a short term view is the right way to go. Afterall, those customers that jump ship for a few $ are more than likely to jump again (and possibly back to you in a short period) for a few $.

 

 


139 posts

Master Geek

Subscriber

  # 2196783 12-Mar-2019 21:11
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I signed up in Feb 2019 with the Glimp offer of 1/2 price for 6 months(basically 3m free) & i did so over the phone. I just called them, mentioned the glimp offer & they said it's ok to complete the sign up over the phone.


1274 posts

Uber Geek


  # 2198215 14-Mar-2019 20:25
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FWIW, grandfathered pricing can go both ways. I have family who have benefited for years by being kept on legacy plans with their ISP.

 

 

 

 

 

 

 

 





rm *


 
 
 
 


285 posts

Ultimate Geek


  # 2198335 15-Mar-2019 05:41
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I found that my contract has a few months to go. I'll change when that runs out.


dt

543 posts

Ultimate Geek


  # 2204818 25-Mar-2019 17:54
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Youch, im also paying $145 a month.. for what would be $105 a month now... Just had scan through my emails.. no friendly 'hey check out our new plans' either

 

Could someone from Orcon confirm that existing customers can switch to this without needing to re sign for another 12 months? I have no requirement for the google wifi.

 

 


dt

543 posts

Ultimate Geek


  # 2257387 13-Jun-2019 13:25
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Since Orcon only pick and choose what questions they feel like answering here, thought id update anyone else who has a similar question.

 

 

I finally got some time to phone the call center and queried this, existing customers can switch over to their $99 a month plan but have to sign another 12 month contract.. OK that's fine, I've been with you guys for over 10 years.. I don't plan on changing.. but since I am required to sign a new 12 month contract does that mean I get google wifi as advertised on the site?

 

 

Nope, only applies to new customers, those lucky newbies.. getting their perks subsidised by existing long term customers..

 

 

They did however offer me a $99 credit as a sign of goodwill which I accepted, thanks!

 

 

Have to say, the call was absolutely painless and is a massive improvement over some past experiences and was done and dusted in 4 minutes.. great job..

4416 posts

Uber Geek


  # 2257390 13-Jun-2019 13:30
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Rambaldi: I’ve been paying $140 a month for a few years now for the unlimited fibre plan. Just noticed the same plan is $99.95 now. Does anyone know how long this has been the price? I am planning to call them in the morning but am not exactly going to be pleased if it’s been at this lower price for months.

 

 

 

I believe it is your job to ensure that you are on the best plan, not theirs. 

 

Ultimately it is your money, you need to be vigilant. 

 

You should also review your tax rates on bank accounts/investments, bank accounts,  insurance policies, and electricity plan. 


4416 posts

Uber Geek


  # 2257396 13-Jun-2019 13:32
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sen8or:

 

The whole "don't have the man power" is a lame excuse for a telco.

 

Database with customers details and plan details.

 

Select all customers on Plan X

 

Import said customer data into SMS mass texting program.

 

Send text to all customers offering better deal.

 

Whats that, 10-15 mins work tops?

 

Short term strategy of getting the most out of each customer each month, or long term strategy of keeping the customer for life by looking after them. Both have their merits, and in modern times when markets shift so quickly in terms of pricing and offerings, maybe a short term view is the right way to go. Afterall, those customers that jump ship for a few $ are more than likely to jump again (and possibly back to you in a short period) for a few $.

 

 

 

 

It isn't quite so simple as this. Plans are always changing, sometimes they will be good for some customers, and not others. So, someone has to have this as a monthly job to check all that stuff out. Then, what about the free offers with some plans? You need to calculate that too. 


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