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44 posts

Geek


# 28903 15-Dec-2008 20:42
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Hi there,

My current ISP is Orcon Wireless (transferred from Xtra Wireless a while back now [months]), and i'm situated in the Taranaki area. Ever since the switch, maybe 5-10 times a day it's cut out. The only way to fix it, is by unplugging the power cord from the router, waiting a minute, then plugging it back in; and only then SOMETIMES it works.

It has been happening ever since the switch and I'm getting kind of fed up about it. My current set-up is the wireless receiver ontop of a shed (that's inline with the tower on the mountain); the cord from the receiver on the shed goes underground, through the wall, and goes into the white box (i'm guessing that's the modem?) that flashes green lights most of the time. I then have an eternet cord from the 'modem' to a wireless router, and an eternet cord from the router into the main computer (situated near the modem and router [as it is not wireless capable]).

I have tried bypassing the router by plugging an eternet cord from the 'modem' directly into the compter to no avail.

So now, i'm thinking it's either:

  • The 'modem'
  • The receiver on the shed
  • The tower on the mountain
  • Orcon
It cuts out at random intervals, and at no certain time of day. Sometimes the cut-outs last for hours, on the rare occassion even a day.

I'm thinking it's Orcon as the cutouts have ONLY occured SINCE the switch from Xtra Wireless.

Just logged into the Orcon site, and it tells you how many reconnections you've had. Most days are between 3 and 10. One day I had 24!

It would be interesting to know if anyone else is having this problem and/or if it is a common thing?

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Wannabe Geek


  # 184462 16-Dec-2008 10:39
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Hi Broph,

I'm Jason from Orcon Rural Broadband team.

I'm sorry to hear that you're having disconnection problems. This is not a common problem and we will need to investigate this with you.

Have you called us about this problem? Often the easiest way to get these resolved is by giving us a ring on 0800 13 20 20 (the Rural Broadband Team). Or if you prefer PM me with your username and a contact phone number and I'll be more than happy to give you a ring at a convenient time.

When we speak to you it would be helpful if we have a few more details:
- What is the "Link" light on your indoor "modem" unit doing when you're getting disconnections? (Does it turn red at all?)
- Have you checked the line of sight in front of your aerial? (we have noticed some customers having trouble from trees growing in front of the aerial which used to have clear line of sight)
- Have you tried changing the Ethernet Cable from the modem to your router or your computer?

While we did take your service over from Telecom/Xtra, your service is still being provided by the same supplier (Kordia) so the move wouldn't have made any difference to the strength or quality of the actual wireless signal you are getting. Most likely it's a physical issue such as reduced reception due to line of sight problem, aerial alignment, ethernet cable issue or the wireless equipment issue that happened to occur close to the time that you were migrated from Xtra.

In any case I'd like to help you get this problem resolved as soon as possible so please give us a ring or get back to me with a contact number.

Regards

Jason Lee

Orcon Rural Broadband Team.

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