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165 posts

Master Geek

# 32833 24-Apr-2009 23:38
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Hi All,

I have connected to the Orcon+ network using the SX763 Homehub and can say I'm very happy with the product so far except...

I use an Apple Mobile Me product called "Back to my Mac" that uses either NAT-PMP (which I understand very few routers have - at least the -PMP bit anyway) or UPNP.  I have UPNP enabled and cannot get this BTMM service to function.   I get a message on the BTMM setup saying my router does not have NAT-PMP or UPNP.

My understanding is that this router has NAT but not NAT-PMP and that BTMM in most cases uses UPNP to function which would be the case here.  It seems UPNP is not functioning properly - I found a nice wee app called "Port Map" that also tells me that it cannot  communicate with my router via UPNP.   This application is not related to the Apple BTMM service so I can only conclude the problem is not at Apple's end, rather the router.

I have emailed Orcon's support service but in seven days have received a ticket number but no repsonse.  Hmm.

Does anyone have any ideas or suggestions, or perhaps are BTMM users and have had similar issues?

Cheers and thanks


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1038 posts

Uber Geek
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  # 209145 25-Apr-2009 09:27
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You could attempt to do it manually

find what ports that software needs, then do a portforwarding of those ports to your Mac's IP address
which you should set to a static ip.

1828 posts

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  # 210743 30-Apr-2009 00:50
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ah but do you have it enabled in the homehub


165 posts

Master Geek

  # 210777 30-Apr-2009 07:54
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Yes it's all enabled.

I have tried port forwarding but Apple are a bit secretive about what ports are used by BTMM - there is info out there on iChat and Apple Remote Access but not specifically BTMM. Have tried those ports for the others but no go.

I had a response from Orcon who in a roundabout way stated that Seimens knew of the issues with the home hub and (one day) we might see a firmware fix.

In the meantime, I'd suggest staying clear of the homehub if you want these types of services.



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