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213 posts

Master Geek


#82452 29-Apr-2011 14:03
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While I was in CHCH my partner rang me to say that the phone and internet wasn't working(Wednesday). She rang orcon who put her through all the usual steps and after that all failed they booked in a chorus tech for the following day. Tech came out and said that he believes I dont have a phone line connected at my house and that there is power going all the way from the exchange to my house and that he thinks the problem is to do with programming of some sort that he can't touch. I rang orcon with this info and they said they would escalate the fault and ring me back that day (thursday). Didn't receive any phone call back so I rang them today and gave the woman on the phone an earful and asked her to check that this has been escalated (to which it hadn't). After a 10min wait on the phone with her she finally got the assurance team or something and they said they are going to book in chorus to sort it out as they can't touch anything on the lines. So by the looks of it I am going to have crap internet speeds and no phone for at least 7 days. When I try ring my phone number from a cell it has a telecom message saying this phone number is disconnected. I am going shopping for a new ISP as it seems to be never ending crap with Orcon.

SNR Margin

:
37.9 33.5 db

Line Attenuation

:
11.0 6.5 db

Data Rate

:
800 28 kbps

Max Rate

:
9416 136 kbps

POWER

:
0.0 11.3 dbm

CRC

:
0 739

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213 posts

Master Geek


  #464928 3-May-2011 17:10
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Almost a week now and still no phone. The internet is now working great. I was told friday that a tech was coming out in 48hrs but after 4 or so days I rang back and they said this morning that they would send one out asap and it would be today. 5:09pm and still no working phone and no tech has come around.



213 posts

Master Geek


  #465998 5-May-2011 23:19
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turns out when my neighbor moved out thy disconnected both our phone lines.... Took 7 days for them to find this out

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