On 31 July I got
Thanks for choosing us! We’ve got your order for OrconGenius and we’re working on it.
We’ll send you another email shortly to let you know what day your new service will be up and running.
ORDER NUMBER xxxxxx
YOUR USERNAME xxxxxx
YOUR ACCOUNT NUMBER xxxxxxxx
I didn't receive any email "shortly" so I emailed their support after 2 weeks. They confirmed my connection is due on 18 Aug and modem should be delivered in a week.
I can login orcon "my account" but the only subscribed service is a "Mail Service (Free Basic Mailbox)"
Yesterday I still got nothing, no email or modem, so I emailed their support again.
Here is the highlight. After 2 and half weeks, I got this from Orcon support:
Regarding your order placed, How have you placed the genius order?
Via our sales agents?
Please advise as it appears I can not locate your provisioning order for genius.
So far for first impressions.