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Wannabe Geek


Topic # 90152 15-Sep-2011 21:49
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hi, does anyone have experience opting out of Orcon genius?

i tried ringing technical support and waited for an hour but no one's picking up! terrible.

i tried following the instructions on the manual but no luck. waited an hour for the blue light but nothing came up. very frustrating.

i just want to send back this modem to Orcon and sign up with a better ISP. - is that easy enough to do?
 

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Biddle Corp
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  Reply # 521706 15-Sep-2011 22:00
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Changing ISP is easy enough to do, but if you have entered into a term contract with Orcon you'll obviously have to be aware of the implications of cancelling it.




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Wannabe Geek


  Reply # 521710 15-Sep-2011 22:11
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no. i entered a term-less contract

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  Reply # 521801 16-Sep-2011 09:44
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PM me your details and I will see if we can get you working.

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  Reply # 521804 16-Sep-2011 09:52
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sbiddle: Changing ISP is easy enough to do, but if you have entered into a term contract with Orcon you'll obviously have to be aware of the implications of cancelling it.



That said, Orcon have obligations too, and if they have failed to provide a working product/service and are unable to be reasonably contacted or can't fix the issue in a timely manner, the contact may be able to be cancelled.




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