Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1969 posts

Uber Geek
+1 received by user: 180

Trusted
Subscriber

Topic # 111923 19-Nov-2012 21:21
Send private message

I've been away overseas for a week and have come home to no phone and Internet (using Orcon Genius Lite), apparently it stopped working two days ago.

Resets have done nothing, and I have opened a support ticket with Orcon, who weren't able to fix it from their end over the phone.

Checking the usage log, on 13th November it shows 111 reconnections, followed by 16 the following day.

I would maybe get one or two a week, never had that many in one day before, would this possibly suggest a problem with the modem itself?

The ADSL sync light is on, but it just won't authenticate and no amount of port resets have changed anything so far.




MacBook Pro 15" w/ Retina Display (2013) | iPad Air 2 Wi-Fi+4G 128GB (Gold) | iPhone 6S Plus 64GB (Gold) | Apple TV (4th Generation) | Apple Watch Series 2 (42mm Space Grey)


Create new topic
236 posts

Master Geek
+1 received by user: 33

Trusted
Orcon

  Reply # 719991 20-Nov-2012 11:08
Send private message

Hi there,

My apologies for the disruption.

Have you had a fault lodged with our engineers for this (not submitting a ticket online)? If not, contact the team again on 0800 13 14 15 as soon as possible so we can get them onto it.

Cheers,

Cam



1969 posts

Uber Geek
+1 received by user: 180

Trusted
Subscriber

  Reply # 719997 20-Nov-2012 11:21
Send private message

Hi Cam,

I called first thing yesterday morning and it was referred to the tech team. Still not working as of 11.20am today, but I understand there's a three working day turnaround time?




MacBook Pro 15" w/ Retina Display (2013) | iPad Air 2 Wi-Fi+4G 128GB (Gold) | iPhone 6S Plus 64GB (Gold) | Apple TV (4th Generation) | Apple Watch Series 2 (42mm Space Grey)


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Security concerns reach new peak, Unisys Security Index
Posted 27-Jun-2017 14:11


Behind Spark’s slow-burn 4.5G plan
Posted 26-Jun-2017 16:23


Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.