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Topic # 112016 22-Nov-2012 23:34 Send private message

So my Genius up and died today. It won't boot, just turns on with all lights blue and static. No wifi, Can't Factory reset or anything. No idea how it happened though it wouldn't surprise me if it was a bung firmware update pushed through by Orcon.

Support is a joke. They told me they'd send a replacement then backtracked and said tier 2 was going to do some tests on the line and get back to me within 24 hours. Yeah sure lets test the line for a proven device fault! I'm quite angry about that but anyway....I'm waiting for them to call and admit they were wrong to even waste time considering that line of testing.

Some research says I maybe able to still get into the device and restore a firmware bin. I checked the download location for these on orcons file server but they're no longer there.

Anyone with a full genius here able to export a bin for me so I can give it a try?

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Master Geek


  Reply # 721816 23-Nov-2012 12:27 Send private message

Replied by email, hope this helps :)

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Master Geek


  Reply # 721851 23-Nov-2012 13:32 Send private message

gehenna: So my Genius up and died today. It won't boot, just turns on with all lights blue and static. No wifi, Can't Factory reset or anything. No idea how it happened though it wouldn't surprise me if it was a bung firmware update pushed through by Orcon.

Support is a joke. They told me they'd send a replacement then backtracked and said tier 2 was going to do some tests on the line and get back to me within 24 hours. Yeah sure lets test the line for a proven device fault! I'm quite angry about that but anyway....I'm waiting for them to call and admit they were wrong to even waste time considering that line of testing.

Some research says I maybe able to still get into the device and restore a firmware bin. I checked the download location for these on orcons file server but they're no longer there.

Anyone with a full genius here able to export a bin for me so I can give it a try?


What version were you on before the bricking???

 

 





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  Reply # 721926 23-Nov-2012 16:23 Send private message

Yeah I have no idea, it's just a theory anyway I have no way of knowing for sure.

Spoke to them today and they've sent a replacement. The courier bag for sending my faulty one back arrived this morning so i guess if they'd just listened to me in the first place I've had had the replacement by now.

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Master Geek


  Reply # 722038 23-Nov-2012 21:01 Send private message

Interesting  - because mine was recently updated in the last few days



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  Reply # 722315 24-Nov-2012 15:17 Send private message

My replacement has arrived, it's software version is:

Runtime Code Version: Genius1202
Boot Code Version: 1.0.37-106.17

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