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g102768
36 posts

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  #1801783 15-Jun-2017 21:51
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bernardgbailey:

 

 

 

That could be helpful.  Could you try running the TVNZ ondemand App and playing 20/20 for us to check if 1.38 works?

 

Much appreciated

 

Bernard

 

 

I obviously had to reconnect the network cable to do that but when I tried to watch 20/20 I had the pleasure of sitting through two ads and now have the spinning wheel of death so it looks like 1.38 has the same issue.

 

I then double checked and it is still running 1.38.


 
 
 

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joshhill96

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  #1801993 16-Jun-2017 10:53
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Hi Team 

 

Just to update you that a new firmware update for the T2200 will roll out from Monday 19th June, this will be automatic. 
This will fix the issues with TVNZ. 

 

 

 

Thanks





Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


Ledgy
92 posts

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  #1802379 16-Jun-2017 20:12
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Hi all. I just got the T2200. I've upgraded software to 1.39 from dishtv's website. The problem I've got is it won't connect to the internet. Wifi is fine but I have an ethernet connection which i use for Kodi but doesn't work for the T2200. In Auto mode I get all numbers except the DNS one's. T2200 network screen says cable is connected & Network is connected but internet is unavailable. I've looked into my Fritzbox router settings & I can't find anything that may be blocking it. Everything looks fine.

 

Does anyone know what could be the problem here?




  #1802404 16-Jun-2017 20:14
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manually set the DNS server


  #1802407 16-Jun-2017 20:15
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are you using a DNS service? ie non ISP DNS servers in your router?


Ledgy
92 posts

Master Geek


  #1802412 16-Jun-2017 20:29
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Jase2985:

 

are you using a DNS service? ie non ISP DNS servers in your router?

 

 

 

 

I'm only using my ISP's dns. I've tried entering my isp's dns but still not work. I'm not using any other dns's in my network.

 

Got me stumped.


  #1802436 16-Jun-2017 21:12
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set your routers IP as the DNS server?




Ledgy
92 posts

Master Geek


  #1802455 16-Jun-2017 22:17
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Ok I'm Douche bag of the night. Found the problem.

 

 

 

Ya wouldn't know it but I fired up Kodi & that didn't have internet access either. My house is internet wired so I unplugged cable from the wall & plugged it back in & BINGO internet restored. I hadn't touched that cable

 

at the wall either.

 

 

 

Well first night with the T2200 & I find it quite good. I have mysky but we will be getting rid of that overpriced rubbish after the lions games have finished.


joshhill96

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  #1803285 19-Jun-2017 11:07
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Hi Guys

 

We have released firmware updates to address the TVNZ OnDemand issue.  Please check and install the following updates (released Sat 17 Jun):

 

  • AerialBox T2200 firmware version v1.40;
  • SatBox S8200 firmware version v1.31;


If your recorder has not updated, please power off the recorder at the wall and power back on again to force the unit to look for new firmware as it boots.  Latest updates can also be found on the DISH TV Facebook Page here.





Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


bernardgbailey
150 posts

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  #1803289 19-Jun-2017 11:13
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HI Josh,

 

Not really happy about the upgrade process.  It started upgrading in the middle of a PRIME recording and not in the scheduled update time.  

 

Lost the scheduled recording, Lions v MaoABS.  

 

Lost the settings so had to rescan. 

 

However the OnDemand player for TV1/2 etc works fine for me.  laughing

 

Cheers

 

Bernard


joshhill96

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  #1803329 19-Jun-2017 11:34
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bernardgbailey:

 

HI Josh,

 

Not really happy about the upgrade process.  It started upgrading in the middle of a PRIME recording and not in the scheduled update time.  

 

Lost the scheduled recording, Lions v MaoABS.  

 

Lost the settings so had to rescan. 

 

However the OnDemand player for TV1/2 etc works fine for me.  laughing

 

Cheers

 

Bernard

 

 

Hi Bernard

 

I'm sorry to hear that the upgrade happend in the middle of the recording
I will let the team know if they can investigate this so that upgrades that are pushed through live are set at the time the user requests. 
However, I am happy to hear that the TVNZ ondemand has been fixed for you. 

 

 





Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


joshhill96

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  #1803925 20-Jun-2017 11:27
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bernardgbailey:

 

HI Josh,

 

Not really happy about the upgrade process.  It started upgrading in the middle of a PRIME recording and not in the scheduled update time.  

 

Lost the scheduled recording, Lions v MaoABS.  

 

Lost the settings so had to rescan. 

 

However the OnDemand player for TV1/2 etc works fine for me.  laughing

 

Cheers

 

Bernard

 

 

 

 

Hi Bearnard

 

I got give clarification that this update was a priority update and must be installed on the spot (unless the user cancels it when the box pops up) all other non-priority updates and fixes come through as per update schedule set by the user. 

 

Hope that clears things up, I do apologise in the inconvenience this has caused however, 





Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies. 

 

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands


bernardgbailey
150 posts

Master Geek


  #1803975 20-Jun-2017 12:57
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Thanks for the heads-up


  #1804174 20-Jun-2017 16:48
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i had my box on for about 10 minutes and got nothing (this was in the afternoon the day of the release) and i manually forced it up update as it hadnt done it by its self


kimxk
74 posts

Master Geek


  #1806756 26-Jun-2017 08:58
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@joshhill96

 

 

 

My T2200 got the update, and now TVNZ on demand is working again, however it rebooted in the middle of watching a TV1 programme.  No warning, nothing.  

 

 

 

 


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