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36 posts

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#116134 19-Apr-2013 10:03
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Hi Everyone, wondering if anyone has any ideas on this:

I'm finding myself having much slower than expected speeds around Christchurch in the Mandeville St area in Riccarton (think around Red Bowl restaurant). This would be pretty typical for me at my desk at work in this area: https://www.speedtest.net/android/427895013.png around 500kbps down and 50kbps up with 200ms+ ping. Around 30% of the speedtest runs freeze up or error out with "network communication issues" Loading web pages can sometimes freeze for over a minute to load a typical forum page. YouTube or downloads (trying out Google music streaming now available in NZ for instance) can take forever, often timing out and having to restart multiple times. Often the connection seems to 'drop' for 30-60 seconds then load OK once it 'recovers'.

The thing is, according to the 2degrees coverage map, this area is actually considered "maximum coverage"  http://www.2degreesmobile.co.nz/mobilebroadband/broadbandzones  I have this issue with both 'normal' 500MB data from the $19 pre-paid plan, and with the 12GB broadband data pack.

This is on a new Nexus 4 phone on the 2degrees network, and given that 2degrees officially carry this phone, I honestly expected a lot faster speeds. I've read other posts on Geekzone ( http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=113735 ) where people were getting ~20Mb/s on 2degrees in Dunedin and on Vodafone. Certainly I do seem to get better speeds in the more central areas of Riccarton by the mall and other areas of town, but only at best 5-10Mb/s certainly nowhere near 20. Browsing is noticeably better in those areas.

The phone usually reports being in HSPA:10 with about 2-4 bars (-97 dBm) signal strength in H or H+ in the data bars. I've seen it fluctuate between H, H+, GPRS, 3G and sometimes gets stuck in Edge for minutes at a time with essentially no data at all. The APN settings are as per the 2Degrees website and as was loaded on the sim. My old Galaxy nexus still had slow speeds in this area, but seemed to stutter and drop a lot less so wasn't anywhere near as frustrating to use. In other areas it's always H or H+ but the signal strength doesn't seems to directly affect the speeds I get.

So I'm wondering, if it's just this area, did we get the short end of the stick here in Christchurch? Is the area over capacity now that quite a few business have relocated here post earthquake? Or is it possible I'm in the wrong data pool or something like I've heard sometimes happens in the US and should talk to 2degrees? e.g http://forum.xda-developers.com/showthread.php?t=2034841

Unfortunately I don't have any other micro Sim to test with another network and haven't tested in any other major City. However on other phones on the XT network there does not seem to be any issue in this area.

Sorry for the long post, tried to put as much detail as I could in. Any help or suggestions would be great. Thanks in advance.

 

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Ultimate Geek


  #802123 19-Apr-2013 10:31
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Just did a speedtest on my phone on the $19 2degrees bundle got 6018kbps down 1751kbps up 119ms ping I am at work which is near KFC on Riccarotn rd full signal strength using galaxy s2

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Wannabe Geek


  #802133 19-Apr-2013 10:42
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Very odd. I'm at Show Place (just down the street from your tests) and am getting around 5.5Mb down/1.5Mb up pretty consistently. I'm using an S3 as opposed to your Nexus 4 but I think you should be getting better than that. Ping times are around 130ms as well. 

 
 
 
 


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Geek


  #802250 19-Apr-2013 13:14
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Shoes2468: Just did a speedtest on my phone on the $19 2degrees bundle got 6018kbps down 1751kbps up 119ms ping I am at work which is near KFC on Riccarotn rd full signal strength using galaxy s2

I can get ~5000Kb/s up at Riccarton Mall. I have about 1000Kb/s on the corner of Mandeville and Riccarton Rd. Once I get onto Riccarton Rd and head west the speeds do increase quite quickly.

cliffhnz: Very odd. I'm at Show Place (just down the street from your tests) and am getting around 5.5Mb down/1.5Mb up pretty consistently. I'm using an S3 as opposed to your Nexus 4 but I think you should be getting better than that. Ping times are around 130ms as well.

I think there is a cell tower at Tower Junction, I get better speeds in the 5-10Mb/s range around there which might explain the difference.

freitasm: Did you buy the Nexus 4 from 2degrees?

My Nexus came from the US Play store which I'd purchased before 2Degrees announced that they would carry them here. It's identical to the ones being sold from 2Degrees though.

Since posting, I have confirmed the same results on a friend's Galaxy Nexus on 2Degrees and the speeds seem to be consistant with my Nexus 4 when we're in the same location.

So I guess there is a bit of a dip in the middle of Mandeville St there which is quite a pain considering that's where I work and where I need data the most. Considering the phone is theoretically capable of 42Mbps on DC-HSDPA, (probably being way optimistic Cool ) I kind of expected faster than the 5-10Mb/s people seem to be getting though, considering people in other cities and networks are getting ~20Mb/s.

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  #802375 19-Apr-2013 16:32
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Looking at our coverage map 57 Mandeville (Red Bowl restaurant) is in a pretty good/medium coverage area, 3G should be ok there, speeds however may vary.

So we can investigate this can you send us some info -

Your 2degrees # and any other 2D numbers that are affected with device info.
The exact location
Your settings, are they on WCDMA only, GSM & WCDMA?
Network search on Auto
Does this happen all the time or at certain times during the day (thinking network traffic).

More info on settings - http://www.2degreesmobile.co.nz/android-settings 

We could possibly do a drive out to check these speeds and if any adjustments can be made.

Cheers
^POB

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Ultimate Geek


  #804553 23-Apr-2013 20:43
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I find my nexus 4 fine in tower junction but Lincoln road round the corner is terrible! The phone switches to edge every time I'm there.



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Geek


  #804785 24-Apr-2013 11:22
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I sent a PM to 2dgrees with the details requested so will wait to see if I hear anything or there are any improvements.


Good coverage does seem patchy around here in my opinion, good in some places but you don't have to go far for it to drop right down.

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