Today was fibre install day. This morning we had a tech show up to start drilling in from the street. He managed to hit the sewer so we were without toilets etc until about 1.30pm when they had fixed the sewer and run the fibre up to the house. 1.30pm Downer showed up and ran the fibre into the house and were gone around 3.30pm with everything setup and the ONT live.
Went to check the handywork outside and the drilling team has dug plants up and just left them lying in the garden, they have also left feral looking sewer pipes strewn throughout our garden. One interesting surprise that got left behind was a pile of documentation regarding all the fibre information for our street, underground sewer and power line locations. Pricing that our ISP is charged from Enable etc. Quite an interesting read I must say!
A call to Enable and they said that someone would come out tomorrow to fix up the mess. Cool.
Next was to reconfigure our Fritz to work on UFB instead of VDSL. Call No1 to Snap to get info on this and I am told that it is fairly simple and given a few quick tips.
Go to set it all up and no go. Not working at all. Call No2 to Snap. This time I am told that the LOS light on the ONT is off and that this is not good. Tech tells me that he will call Enable and log an issue. I get off the call and do some 3G googling and I discover that LOS means Loss Of Signal. This is the light that you want OFF if you want your internet to work. Time for call No3 to Snap! This time I tell them that the LOS thing is crap and that the light is off which is a good thing. While on the call I notice that IPV6 is off on the Fritz, I turn this On and BOOM our internet starts working. TIP: If your fibre isn't working through your Fritz make sure that your IPV6 is enabled.
Next, the mandatory speed test! I run this while on the phone to the Snap tech and we have yet another problem. 0ms ping, awesome, 96mbit down, awesome, 2.6mbit up, not so awesome. This is a quarter of what we were getting on VDSL. It is also 20 times slower that what we were quoted on our 100/50 plan.
The tech tells me this is not his area of expertise and says he will log another issue.
So, another day of internet setup nightmares. Took us about 2 months to get our VDSL fast and stable. I sure hope it doesnt take that long to get our fibre to its quoted speeds. We might be "Downgrading" back to VDSL to get our upload speed back!