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Master Geek
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  Reply # 875699 12-Aug-2013 11:07
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Digmarx: I don't see it that way. I assume that 2degrees operates on a known margin and I also assume that the 8 GB of bonus data I have left wouldn't significantly impact that margin (BS statistics quoted upthread notwithstanding). I've had good success negotiating with other service providers and retailers when the notion of repeat business is proferred. In point of fact, the sales rep told me that he wasn't allowed to transfer by their SOP, after telling me that he would like to and going to check with his superior. This is not about me feeling entitled. It's about how I sought a better deal than the one stated and was surprised that there was no wiggle room on their end. End of story. I'm frankly amazed at the ideas expressed by people responding upthread. "Accept what's offered and count yourself lucky" seems to be the motif. I can't get behind that. Especially in a country as consumer-hostile as NZ


The statistics aren't BS

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2degrees

  Reply # 875729 12-Aug-2013 11:28
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Digmarx: I don't see it that way. I assume that 2degrees operates on a known margin and I also assume that the 8 GB of bonus data I have left wouldn't significantly impact that margin (BS statistics quoted upthread notwithstanding). I've had good success negotiating with other service providers and retailers when the notion of repeat business is proferred. In point of fact, the sales rep told me that he wasn't allowed to transfer by their SOP, after telling me that he would like to and going to check with his superior. This is not about me feeling entitled. It's about how I sought a better deal than the one stated and was surprised that there was no wiggle room on their end. End of story. I'm frankly amazed at the ideas expressed by people responding upthread. "Accept what's offered and count yourself lucky" seems to be the motif. I can't get behind that. Especially in a country as consumer-hostile as NZ


We thank you for your comments and we actually have some sympathy for your approach in ensuring that you get the best possible value for the services that you buy.

We would like to say in respect of 2degrees services however that our ability to "do deals" is a little hampered as with the introduction of Carryover plans launched in Feb this year we have tried to put our "best foot forward" and offer customers the best value that we can. We feel that our entry into the mobile market has gained hundreds of thousands of customers (not only 2degrees customers) significantly more value out of their mobile services than before we launched, and feel an obligation to offer the best value services that we can to all customers who wish to stay with or join 2degrees as opposed to just the ones who wish to "deal".

With the ability to Carryover unused data and minutes we are trying to fulfil that obligation and will look to do more as we can. We do thank you for your custom and we hope that you choose to remain with 2degrees.


 
 
 
 


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  Reply # 875787 12-Aug-2013 12:11
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2DegreesCare:
Digmarx: I don't see it that way. I assume that 2degrees operates on a known margin and I also assume that the 8 GB of bonus data I have left wouldn't significantly impact that margin (BS statistics quoted upthread notwithstanding). I've had good success negotiating with other service providers and retailers when the notion of repeat business is proferred. In point of fact, the sales rep told me that he wasn't allowed to transfer by their SOP, after telling me that he would like to and going to check with his superior. This is not about me feeling entitled. It's about how I sought a better deal than the one stated and was surprised that there was no wiggle room on their end. End of story. I'm frankly amazed at the ideas expressed by people responding upthread. "Accept what's offered and count yourself lucky" seems to be the motif. I can't get behind that. Especially in a country as consumer-hostile as NZ


We thank you for your comments and we actually have some sympathy for your approach in ensuring that you get the best possible value for the services that you buy.

We would like to say in respect of 2degrees services however that our ability to "do deals" is a little hampered as with the introduction of Carryover plans launched in Feb this year we have tried to put our "best foot forward" and offer customers the best value that we can. We feel that our entry into the mobile market has gained hundreds of thousands of customers (not only 2degrees customers) significantly more value out of their mobile services than before we launched, and feel an obligation to offer the best value services that we can to all customers who wish to stay with or join 2degrees as opposed to just the ones who wish to "deal".

With the ability to Carryover unused data and minutes we are trying to fulfil that obligation and will look to do more as we can. We do thank you for your custom and we hope that you choose to remain with 2degrees.



Telco's literally cannot win.

If they give everybody the same value,  they get complaints from people saying they are unwilling to negoitiate or 'do a deal'
If they are willing to negotiate and 'do a deal'  they get complaints from people saying they are giving some people preferential treatement and they should be giving the same deal to everyone.



BTR

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  Reply # 876232 13-Aug-2013 08:13
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You get 1Gb of FREE data on your current plan. Be thankful that 2D even offered that, without a 3rd player on the Mobile Telco market you might still be paying $40 just for 1GB of data on Telecom or Vodafone.

2D are already offering great plans with heaps of access at good prices. I think them turning you down is fair.


Telco's get unfair treatment by the public, when is the last time anyone called their power provider trying to get free KW/H?



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  Reply # 878339 14-Aug-2013 20:07
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BTR: You get 1Gb of FREE data on your current plan. Be thankful that 2D even offered that, without a 3rd player on the Mobile Telco market you might still be paying $40 just for 1GB of data on Telecom or Vodafone.

2D are already offering great plans with heaps of access at good prices. I think them turning you down is fair.


Telco's get unfair treatment by the public, when is the last time anyone called their power provider trying to get free KW/H?


I am thankful, but it's not free. I pay $39 a month for the service which includes the data. "Free" is marketing spiel. 2degrees had $185.4 million in revenue in 2012. They know what they're doing. And to answer your second point, I just moved to Powershop and have cut my power bill by $20-30 a month. It pays to shop around.

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