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190 posts

Master Geek


#150967 9-Aug-2014 13:16
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My inbox had a message yesterday from 2degrees with a special offer of a little free credit if I top up this weekend. I guess prepay customers who have an email address registered must get these occasionally. No problem with that.

But I was only able to figure this out after switching my email client from plain text to HTML content. I usually read messages in text first, and the plain text of this message read like an incoherent copy-paste job of snippets from similar offers sent to other people in the past. It mentioned another prepay customer's 022 number and an (even better) offer for them if they topped up in a weekend in May.

It's not good to send one customer's offer details to another, even if it is only noticed by people who read their email in plain text.

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1537 posts

Uber Geek


  #1106296 11-Aug-2014 11:50
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Hi Heapsort

Thanks for the feedback and sorry for any inconvenience. Please can you PM me with your 2degrees number, email address and post address so we can look into this further.


190 posts

Master Geek


  #1106378 11-Aug-2014 12:51
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Thanks, PM sent.

No inconvenience, but I thought you would want to know for benefit of customers who read email in plain text sometimes. Then again, I might be the only one.


3158 posts

Uber Geek


  #1114202 23-Aug-2014 20:26
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The plaintext boundary is also used by email clients to provide the quick preview you often see in the message list as well - so it would definitely be a good idea for them to get that sorted!

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