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428 posts

Ultimate Geek


# 204870 20-Oct-2016 22:17
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Has anyone ever succeeded in getting 2degrees to redirect to something other than voicemail when unavailable?

 

We have 6 work phones with 2degrees, and we want to direct them to our message service, not 2degrees voicemail when we're unavailable. The stores and contact center tell us to run #21# which is divert, always on - not exactly what we want because then we get no calls at all. Tried turning off voicemail and enabling "divert when unavailable" on the phone, but we still got 2degrees voicemail, just with a message that voicemail is disabled!

 

I know Spark can do it as many of our clients redirect to live message services, but moving our phones to another provider is the last thing I want to do. Any ideas?






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Stu

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  # 1655482 21-Oct-2016 08:28
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What sort of phones?

 

Usually it's done under Call Forwarding, you need to enable Always Forward and set the number there that you want the calls to go to. Disabling this will return everything to normal operation.





Keep calm, and carry on posting.

 

 

 

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  # 1655484 21-Oct-2016 08:34
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Why are you not simply using call forward on no answer?

 

 

 

 


 
 
 
 


Stu

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  # 1655492 21-Oct-2016 09:06
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Or that ^.

It should all be in the same place, under Call Forwarding.




Keep calm, and carry on posting.

 

 

 

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Master Geek


  # 1655496 21-Oct-2016 09:19
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I've been doing it for years, sending everything to 2talk. I find it much easier to get voicemails emailed to me. I just set all diverts (except divert all obviously) to my 2talk number.

 

edit:punctuation


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  # 1655504 21-Oct-2016 09:40
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Hi @CamH

 

Were you told to enter **21*64222022000#? That WILL divert all calls to voicemail.

 

However if you enter the following - **21*64(destination number)# - i.e. **21*64221234567# it will divert to that number. 

 

If you want to divert unanswered calls enter *004*+64(destination number)**30# i.e. *004*+64221234567**30# 

 

Please note that voicemail will be deactivated if it's not been used or active in 60 days.

 

Hope that helps.  Please PM us your number if the info given wasn't correct plus time and date of call so we can check the call.

 

^POB




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Ultimate Geek


  # 1655518 21-Oct-2016 09:50
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Perfect, thank you so much! That's exactly what we needed. 2 stores and the contact center couldn't give us that info. Thank goodness for GZ!






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