Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




562 posts

Ultimate Geek
+1 received by user: 71

Trusted

Topic # 205534 17-Nov-2016 07:38
Send private message

A friend of mine mentioned to me last night that he had heard that 2Degrees has lost the contract with Vodafone to roam on their network.

 

Has anyone else heard anything of this?





Apple Certified Support Professional (ACSP) 10.10, MCITP 2008

Create new topic
4789 posts

Uber Geek
+1 received by user: 2270

Trusted
Subscriber

  Reply # 1672501 17-Nov-2016 07:43
3 people support this post
Send private message

That is incorrect. However we are closing down additional LACs as our coverage is now comparable in those areas (and that's our decision, not theirs).





iPad Pro 11" + iPhone SE + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




562 posts

Ultimate Geek
+1 received by user: 71

Trusted

  Reply # 1672509 17-Nov-2016 07:58
Send private message

SaltyNZ:

 

That is incorrect. However we are closing down additional LACs as our coverage is now comparable in those areas (and that's our decision, not theirs).

 

 

 

 

Thanks Salty, great info as always.





Apple Certified Support Professional (ACSP) 10.10, MCITP 2008

 
 
 
 


4142 posts

Uber Geek
+1 received by user: 2366

Trusted
Lifetime subscriber

  Reply # 1672511 17-Nov-2016 08:08
Send private message

No its not correct

As more LAC's are locked down the coverage foot print for 2degrees customers will change as they will not be able to connect to VodafoneNZ sites

Linux

1531 posts

Uber Geek
+1 received by user: 269

Trusted
2degrees

  Reply # 1672622 17-Nov-2016 10:56
One person supports this post
Send private message

From time to time we make changes to our network. Unfortunately sometimes the change may affect coverage for some customers. Where possible we’ve been proactively contacting customers that have regularly connected to the affected sites to let them know of the changes.

 

In some of these areas customers may have their phone ‘locked’ to Vodafone and will therefore lose connection.

 

For the best experience on our network, customers should have automatic network selection enabled on their device.  Below are generic instructions for common operating systems.

 

Android:

 

     

  1. Go to Settings, Go to More Networks and/or Mobile Networks.
  2. Ensure Network Mode is selected to auto connect (LTE/WCDMA/GSM or 4G/3G.)
  3. Ensure Network Operator is selected to connect automatically.

 

iOS: 

 

     

  1. Go to Settings and then to Carrier.
  2. Ensure Automatic is turned on.

 

2degrees is constantly investing in new network and technology upgrades so that we reach more New Zealanders with faster services such as 4G which is not available on our roaming network.  If any customer is having connection issues we’d be keen to follow up if they contact us or PM us their 2degrees number, exact address including street name and number, phone make/model and alternative contact number.

 

Where we identify a customer has been adversely affected by the changes we'll work with them if they want to change providers. 

 

Regards

 

^POB


12 posts

Geek
+1 received by user: 5


  Reply # 1687048 13-Dec-2016 12:48
3 people support this post
Send private message

The 2 degrees roaming agreement with VF has ceased in some areas, one of which is Waitarere Beach.  Judging by 2degrees' online coverage maps and the gis.geek.nz cell tower locations site, there is still almost-saturation coverage of the area, and for many km out to sea (except for a few tiny pixels on the dunes shaded by the north and south forests),  however there is in reality virtually no coverage at all.   This situation could be simply sucked up and accepted as a business decision, albeit rather poorly thought out, if it weren't for the persistent falsehood being promulgated by 2degrees CSRs that coverage may not be five bars, but it is pretty good with four bars throughout the area  -  according to the coverage maps the CSRs use.   In discussion at a local meeting, an undisclosed number of erstwhile 2degrees customers have already migrated to other providers,  having been left with no other option.   Visitors from Wellington who had become used to good signals thanks to the now-cancelled roaming agreement, are also quitting 2degrees.   Maybe the consequences of such service retrenchments will be felt more widely than 2degrees expected.


818 posts

Ultimate Geek
+1 received by user: 157

Trusted

  Reply # 1697571 2-Jan-2017 14:07
Send private message

I've noticed that I can no longer roam to Vodafone while in Whakatane now. A shame as 2D service here has been borderline unusable for me.




 


449 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1700472 9-Jan-2017 11:28
Send private message

SaltyNZ:

 

That is incorrect. However we are closing down additional LACs as our coverage is now comparable in those areas (and that's our decision, not theirs).

 

coverage comparable in Whakatane is stretching the truth a bit. I am here on holiday and miss calls with unable to be found. A more likely reason is to increase revenue to attract more American investors to the detriment of customer service.


12 posts

Geek
+1 received by user: 5


  Reply # 1701169 10-Jan-2017 22:24
2 people support this post
Send private message

For commercial reasons we will never know how much the roaming contract with Vodafone was actually costing 2degrees.  We can only assume that 2degrees intended culling sites where the agreement was in force and obviously of benefit to their customers would make some improvement to investor behavior.  How a sharp drop in customer numbers due to the loss of service in so many areas would bring about such a (supposed) renewed interest from investors here and overseas is a bit of a mystery. 

 

Referring to the coastal areas north-west of Levin, upon speaking with a number of 2degrees' customers who holiday there, mainly from Wellington but also from as far north as Auckland, they felt rather short-changed and were clearly less than delighted to find they now have either very patchy or no service at all.   Who needs a PhD to work out their New Year resolution?


1190 posts

Uber Geek
+1 received by user: 166

Trusted
Subscriber

  Reply # 1701452 11-Jan-2017 15:11
Send private message

61339:

 

The 2 degrees roaming agreement with VF has ceased in some areas, one of which is Waitarere Beach.  Judging by 2degrees' online coverage maps and the gis.geek.nz cell tower locations site, there is still almost-saturation coverage of the area, and for many km out to sea (except for a few tiny pixels on the dunes shaded by the north and south forests),  however there is in reality virtually no coverage at all.  

 

 

 

 

Yes, can confirm that the coverage maps are completely incorrect around Waitarere Beach. There is no coverage and you get the emergency calls only around there. This is on a phone that supports all bands except 700MHz. Before Christmas I actually moved from 2 degrees due to lack of coverage there to Skinny. On the leaving survey I listed lack of coverage at Waitarere Beach as the reason for leaving. Recently, it seems that Vodafone co-located some equipment on the cell site out there which meant that that area had good coverage, even better than indicated on their coverage maps. I did return to 2 degrees due to the coverage, however, yes, overnight it disappeared again. I like 2 degrees, however, if there is no coverage...

 

The big issue for me is the fact that their coverage map is completely incorrect for that area. I think they need to send someone out to measure the coverage and update their coverage map instead of relying on theoretical coverage predictions that do not match actual coverage out there.

 

 


5369 posts

Uber Geek
+1 received by user: 2196


  Reply # 1701476 11-Jan-2017 16:28
Send private message

We've ditched 2D/VF at home due it marginal and intermittent coverage.  We are within a few km of Nelson's Town centre of the and in 4G range for Telecom.





Mike

4142 posts

Uber Geek
+1 received by user: 2366

Trusted
Lifetime subscriber

  Reply # 1701493 11-Jan-2017 16:37
Send private message

@MikeAqua VodafoneNZ put some new coverage online in Nelson region right before Christmas including Wakefield

Linux

Edit: Can't remember the other location

895 posts

Ultimate Geek
+1 received by user: 285


  Reply # 1701584 11-Jan-2017 18:00
Send private message

Yeah, coverage at my house in Whanganui has never been stellar - poor quality voice calls. And when I had to call a towie in Waitarere I had to wall down the road until I found someone with a working phone.

I'm happy to support 2degrees with my custom and am grateful for the competition they brought to the market.

I just wish their network was better.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.