Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




5907 posts

Uber Geek

Trusted
Lifetime subscriber

#230324 19-Feb-2018 11:15
One person supports this post
Send private message

Just got the below email, This is great and thanks @2degreescare

 

Hi there,You already know that 2degrees lets you stretch your Prepay data further with Data Clock. But now we’re giving you even more freedom to use your gigs as you please. From now until 30 June, we’re giving you one hour of unlimited* data, every single day — for free.Sounds pretty good right? Now you don’t have to choose between binging your favourite show, chatting to your bestie or listening to your favourite tunes. With Data Clock, you can do it all without chewing through your Carryover Data.

 

Linux


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4


5907 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961095 20-Feb-2018 16:49
Send private message

@2Degreescare I got the email yesterday about this offer and I just called 2D support as I can't see the option for 1 hour free in the data clock App, She told me it's only for new customers and I am not eligible :(

 

Not sure why I would get the email then staff telling me I am not eligible

 

Linux

 

Edit: My carryover Prepay plan is active (Prepay Plus Plan) and not on hold the App is up to date and I have about $50 Prepay balance

 

 




5907 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961103 20-Feb-2018 17:02
Send private message

@SaltyNZ can you add any value here please?

 

Linux


 
 
 
 


1537 posts

Uber Geek

Trusted
2degrees

  #1961106 20-Feb-2018 17:09
Send private message

Do you have a Carryover Combo 'on hold'. If so that could be the reason. It will not show if that's the case. This is available to ALL customers not just new. Will PM you. 

 

Cheers

 

^POB




5907 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961108 20-Feb-2018 17:11
Send private message

No as above it's active for sure, My prepay balance is just under $50

 

Linux




5907 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961110 20-Feb-2018 17:18
Send private message

Getting charged for sure data clock just took $1 for 1 hour looks like I am not eligible for the offer

 

Linux




5907 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961135 20-Feb-2018 17:23
Send private message

Oh well will watch some Youtube and annoy @sbiddle and do some speed tests for my $1 :P

 

Linux


Webhead
2422 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1961163 20-Feb-2018 17:55
Send private message

2degreesCare:

 

Do you have a Carryover Combo 'on hold'. If so that could be the reason. It will not show if that's the case. This is available to ALL customers not just new. Will PM you. 

 

Cheers

 

^POB

 

 

ALL customers?! I am on Pay monthly and I am told I can't use data clock....


 
 
 
 




5907 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961168 20-Feb-2018 18:11
Send private message

jarledb:

 

2degreesCare:

 

Do you have a Carryover Combo 'on hold'. If so that could be the reason. It will not show if that's the case. This is available to ALL customers not just new. Will PM you. 

 

Cheers

 

^POB

 

 

ALL customers?! I am on Pay monthly and I am told I can't use data clock....

 

 

@jarledb Postpay is only the more recent plans when you call 2D it mentions this on the IVR and lists the plans

 

Linux


1919 posts

Uber Geek


  #1961170 20-Feb-2018 18:29
Send private message

A friend loaded applic up second time, as couldn't find it.
There was the $1 one, and then he scrolled threw different options and the free one hour one is listed serparately.

He's happy as.

He's been with 2degrees for some time, not new customer.

Webhead
2422 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1961176 20-Feb-2018 18:41
Send private message

Linux:

 

@jarledb Postpay is only the more recent plans when you call 2D it mentions this on the IVR and lists the plans

 

Linux

 

 

Thank you, that wasn't obvious. Tried to change plans now and it claims I have already changed plans this month.

 

Not too impressed with 2degrees and their IT systems.


5204 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961179 20-Feb-2018 18:45
Send private message

In order to keep the chatter to some of the back-end systems down, the account state checks can take a while. Not really my area but I think it might be up to 6 hours between checks?





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


571 posts

Ultimate Geek

Lifetime subscriber

  #1961217 20-Feb-2018 20:27
Send private message

I have an on account plan and it shows up as free for 1 hour. Good to know as the info on 2degrees website doesn't make it clear that it's for all customers. I honestly thought it was a new customer promo from the wording.


Webhead
2422 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1961251 20-Feb-2018 23:35
Send private message

SaltyNZ:

 

In order to keep the chatter to some of the back-end systems down, the account state checks can take a while. Not really my area but I think it might be up to 6 hours between checks?

 

 

Seemed to be quicker. It might be more of a UX/QA/development problem than anything I think. The message in the app wasn't very clarifying, neither was being presented with a message that I had already changed my plan this month when changing plans.

 

The app should have let me know if clear language that my plan was old and that I should look into upgrading the plan to be able to take benefit of the app.

 

The web interface should not show an error message after you have changed your plan, especially not one that claims you have changed your plan earlier in the month...

 

Turns out the system managed to change my plan, and shortly after (no 6 hours, maybe 10-20 minutes later) I could activate the app. First time entering the SMS code the check of the verification failed, but it worked when trying it a second time.


5204 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961280 21-Feb-2018 06:53
Send private message

jarledb:

 

First time entering the SMS code the check of the verification failed, but it worked when trying it a second time.

 

 

 

 

Yeah, that one is on me. We have been sorting out various potential protocol or service errors and I noticed yesterday that in my system the response I had configured to send when the application service queries an unregistered subscriber is DIAMETER_UNABLE_TO_COMPLY. This is a protocol level error so the application service treats it as a serious problem - hence the nasty error message in the app - when in fact it is a perfectly normal subscriber situation.

 

I have already created a fix in the test environment which changes the response to DIAMETER_SUCCESS (whilst still retaining the details in the message including user not registered) which will clear that up. Just has to work its way through the change control process.





iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




5907 posts

Uber Geek

Trusted
Lifetime subscriber

  #1961967 22-Feb-2018 07:25
One person supports this post
Send private message

Ok fixed the issue of not getting the 1 hour free by doing a deregister and logged back into the Data Clock App

Linux

 1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Withings launches three new devices to help monitor heart health from home
Posted 13-Feb-2020 20:05


Auckland start-up Yourcar matches new car buyers with dealerships
Posted 13-Feb-2020 18:05


School gardens go high tech to teach kids the importance of technology
Posted 13-Feb-2020 11:10


Malwarebytes finds Mac threats outpace Windows for the first time
Posted 13-Feb-2020 08:01


Amazon launches Echo Show 8 in Australia and New Zealand
Posted 8-Feb-2020 20:36


Vodafone New Zealand starts two year partnership with LetsPlay.Live
Posted 28-Jan-2020 11:24


Ring launches indoor-only security camera
Posted 23-Jan-2020 17:26


New report findings will help schools implement the digital technologies curriculum content
Posted 23-Jan-2020 17:25


N4L to upgrade & support wireless internet inside schools
Posted 23-Jan-2020 17:22


Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.