I am wondering if anyone else has experienced the following issue on 2Degrees home phone plus.
Toll calls have been made from my phone to France from Saturday morning until early Monday morning. The calls are short and I have been charged $5 each time. Totalling just over $400.
The strange thing is that no one in this house has ever made a call to France.
I received a text message from 2degrees at 9am this morning. They advised there had been high toll call usage and wanted to check if these were genuine.
I called 2degrees and advised they were not genuine. Only to be told that I will still have to pay the toll charges. As the calls were made from my account.
I have spoken to a supervisor who will talk to accounts.
I really would have thought there would be a system in place to detect abnormal usage. With a toll bar applied until confirmation is received from the user.
The explanation from 2degrees is that someone has used a brute force method to gain access to the modem. Via remote access. They have factory reset the modem. This will supposedly prevent any further charges. I find this a bit hard to believe. Although I have a toll bar in place now.
Does this sound familiar to anyone?