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134 posts

Master Geek


Topic # 40022 23-Aug-2009 21:02
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Mine never arrived. I got an email from them about a week after it had been shipped (supposedly) which gave me another email address where I could enquire and request another one if mine hadn't arrived. I sent an email explaining and waited 5 days and had no response, so I sent another. Still no response.

Any had any luck getting another one sent out?

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xpd

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  Reply # 249981 24-Aug-2009 08:27
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$5 ? Dont you mean $2 ?
I got my free $2 one last week - another one for my wife should turn up today.
Got a text few days after I requested them to say they wouldnt arrive till around 22nd August, then another text to say theyd been shipped and to expect it any day now... very next day it was here.




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  Reply # 249998 24-Aug-2009 08:59
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if your sim hasn't arrived you should go to the lost sim website and they will try and track it down for you

http://www.2degreesmobile.co.nz/lost-sim (no idea how to make that a link sorry, mod can you help?)




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  Reply # 250000 24-Aug-2009 09:04
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Never got my $5 one.
Failed in my quest to buy one at any retailer I was at who was supposedly selling them.
Got my $2 one last week in the mail.




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Master Geek


  Reply # 250013 24-Aug-2009 09:43
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pwner: if your sim hasn't arrived you should go to the lost sim website and they will try and track it down for you

http://www.2degreesmobile.co.nz/lost-sim (no idea how to make that a link sorry, mod can you help?)


I followed the steps on that website. I emailed them. But I haven't got any response. Should I wait longer?

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  Reply # 250034 24-Aug-2009 10:52
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I got my $5 one 2 weeks ago, like 3 days after launch? works well :) still have 4.80 worth of credit left on it

Might just be a delay from NZ Post, or missing in the post.....the fact they had "welcome to the new revolution" and a big 2 degrees on my blue envelope, worried me a bit about security




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  Reply # 250055 24-Aug-2009 12:28
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fraseyboy: Mine never arrived. I got an email from them about a week after it had been shipped (supposedly) which gave me another email address where I could enquire and request another one if mine hadn't arrived. I sent an email explaining and waited 5 days and had no response, so I sent another. Still no response.

Any had any luck getting another one sent out?


PM us with your details and we'll get it sorted.

cheers!
2degrees




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  Reply # 250056 24-Aug-2009 12:28
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The address labels were a mess - look at this -



Thankfully the person re-posted it but I know most people dont bother and just chuck stuff out that comes incorrectly addressed.

IMO, if others have similar lables on their sims (I cant recall what my first ones looked like) then failure of delivery squarly lays at the feet of the programer that made that label printer.




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  Reply # 250147 24-Aug-2009 17:00
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Manukau City was called something like Manukau Urban. What's up with "urban" appended? The addresses definitely were not printed according to standard addressing practices, and I'm sure it would have been better/faster using a standard envelope size rather than oversize.




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  Reply # 250155 24-Aug-2009 17:19
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i never received mine either
I emailed them early last week about this and havent had a reply

the original delivery text/emails sent on the day/day after launch

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  Reply # 250157 24-Aug-2009 17:39
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skewt: i never received mine either
I emailed them early last week about this and havent had a reply

the original delivery text/emails sent on the day/day after launch


Can you please PM us with your details so we can track it down for you.

Cheers!
2degrees




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  Reply # 250192 24-Aug-2009 19:38
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I got mine ~3 business days after the txt.
Label wasn't that convoluted, but it did say "Whangarei Urban"




rm *


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  Reply # 250235 24-Aug-2009 21:35
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I haven't yet got mine. First one, Chinwag, Got text day before launch, still hadn't arrive 1 1/2 weeks later. sent email got this reply in effect via text: there is a sim in the mail for you it will arrive soon. that was a week ago and still no joy. I am beginning to wonder why i bothered.








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Master Geek


  Reply # 251050 27-Aug-2009 17:28
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My free chinwag pack today after talking to the 2degrees representative on this forum. Very good customer service if you talk to the right people!

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  Reply # 251264 28-Aug-2009 11:50
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thefatmould: I haven't yet got mine. First one, Chinwag, Got text day before launch, still hadn't arrive 1 1/2 weeks later. sent email got this reply in effect via text: there is a sim in the mail for you it will arrive soon. that was a week ago and still no joy. I am beginning to wonder why i bothered.


I haven't received mine either. I got a txt the day after they started sending them out saying it was on it's way. I also filled out that form on their website a week ago, am still waiting on a response

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  Reply # 251281 28-Aug-2009 12:48
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PM us with your details so we can sort this out.

Cheers!
2degrees




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