Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




15 posts

Geek


# 79640 20-Mar-2011 12:25
Send private message

Hello,

I seem to be having rather large problems with Snap's DSL network atm. I purchased some extra data and in about 5-10 minutes it was all gone without me actually using it. My DSL connection is also constantly dropping out.

Hope it gets fixed soon and they refund my data that I never used! 

Create new topic
Will not stab you
236 posts

Master Geek
+1 received by user: 18

Subscriber

  # 450141 20-Mar-2011 21:08
Send private message

Have you called the helpdesk?

They are very good...




Recursion: See recursion.
--
“It is important not to let the perfect become the enemy of the good, even when you can agree on what perfect is. Doubly so when you can't. As unpleasant as it is to be trapped by past mistakes, you can't make any progress by being afraid of your own shadow during design.”

     --Greg Hudson, Subversion developer

29 posts

Geek


  # 450479 21-Mar-2011 20:04
Send private message

BuffyNZ: Have you called the helpdesk?

They are very good...


^^ this.

I've had issues with my line (nothing to do with snap) and they have always been helpful with me.

Though, I've never had any data/overusage/pack stealing issues that you have mentioned. Are you sure you havent "used" it by mistake or similar?

 
 
 
 


740 posts

Ultimate Geek
+1 received by user: 28

Trusted

  # 450620 22-Mar-2011 09:11
Send private message

I spent 9 months calling Telecom about the same issue and they treated me like an idiot and kept telling me it was the router. Once they sent chorus out who told us there was an issue with the line but telecom denied it, it was my router.

Eventually i'd had enough and we moved to snap, 4 days later we have found the problem, and a week of trial and error later we traced it to the source. It was fixed the next day.

So 9 months of being poorly treated on Telecom, compared to 2 weeks of being listened to. So yeah, Snap customer service is amazing for issues :D




Professional Forum Lurker




15 posts

Geek


  # 452823 28-Mar-2011 16:45
Send private message

Looks like Snap Internet is still saying we used the data when we clearly did not. I'm very disappointed with Snap's support team and the way they have handled this issues over the last few days. I'm now leaving Snap Internet for good and I no longer recommend them to anyone! I will not be paying the bill for the data that I did not use!



15 posts

Geek


  # 452866 28-Mar-2011 18:48
Send private message



How did I use 4.4GB in a time frame of one day on 64K Snap?

29 posts

Geek


  # 455323 4-Apr-2011 21:47
Send private message

With all due respect, from what I understand data usage monitors aren't real time, thus you need to somewhat preempt when you will go over your cap.

I've been averaging close to 200-300gb a month with snap since they introduced the "uncap data" part of their service. I've never (and i'm very anal about my usage) had issues with data being used when it shouldn't be.

Though,

I have noticed when I purposely go over my cap on the last day it will take a little to show up, which further points to you making a mistake.

good luck with the "not paying your bill" part.. Baycorp just aren't worth the hassle

16947 posts

Uber Geek
+1 received by user: 3364

Trusted

  # 455340 4-Apr-2011 22:49
Send private message

[it was all gone without me actually using it]


Salival is surely correct. You had already used it, as the meter is bound to be not in real time. Lets say your downloading at 300Mb per hour. Check the usage at 11pm its 7Gb. Cool. Wake up and check the usage, 8Gb. That last Gb was in the 2 to 4 hours that the meter was behind.

 
 
 
 




15 posts

Geek


  # 456527 7-Apr-2011 20:02
Send private message

The data going over the cap was something else I noticed. The problem was when I purchased data it disappeared in about 30 seconds it caped me down again saying that I had used the data. There was no way it was something I was doing. Kinda wish I had videoed it happening or something like that.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.